Customer Service & Experience Officer

Ikzoek; Antwerpen; Hybride; EUR 30 000 - 38 000; Temps partiel

Résumé du poste

Ikzoek is seeking a Customer Service & Experience Officer to join our customer service department, with a mission to give the best possible care to our customers worldwide.

In this role you will serve as the day-to-day contact for customers, identify opportunities for improved service, support changes to address questions and complaints, and keep customers informed on ongoing updates.

Qualifications

• Serve as day-to-day contact for customers while identifying areas of opportunity, highlighting best practices, and documenting/presenting them to the operations team.
• Support changes that anticipate and address customer questions, needs, and complaints.
• Update our customers on

Responsabilités

• Serve as day-to-day contact for customers while identifying areas of opportunity, highlighting best practices, and documenting/presenting them to the operations team.
• Support changes that anticipate and address customer questions, needs, and complaints.
• Update our customers on

Description du poste

About the job

As a Customer Service & Experience Officer, you will be joining our customer service department. Your objective is to give the best possible care to our customers worldwide.

General responsibilities

• Serve as day-to-day contact for customers while identifying areas of opportunity, highlighting best practices, and documenting/presenting them to the operations team.
• Support changes that anticipate and address customer questions, needs, and complaints.
• Update our customers on