Customer Service Coordinator - Dutch + German

AB Volvo; Oostakker; Sur place; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Restaurant on site

Relocation support

Good work life balance

International environment

Career growth opportunities

Résumé du poste

AB Volvo in Oostakker seeks a Customer Service Coordinator fluent in Dutch and German to support customers with international breakdowns and coordinate with dealers to provide timely updates. The role emphasizes proactive communication, problem solving, and teamwork in a 24/7 environment.

You will work with a diverse, global team and use your language skills (English, Dutch, German) to deliver exceptional service, with relocation support and opportunities for growth in a multinational setting.

Qualifications

• Customer-focused with a dedication to high-quality service.
• Clear communicator, adaptable to each customer and situation.
• Teamwork and collaboration are fundamental.
• Proactive problem solving and creative thinking to support customers.

Responsabilités

• Support customers with international breakdowns in Dutch and German.
• Maintain regular dialogue with dealers and update the customer on progress.
• Provide round-the-clock service through shift-work.
• Collaborate with a global team to ensure optimal customer experience.

Connaissances

Customer service

Communication

Teamwork

Problem solving

Dutch language

German language

English language

Description du poste

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Customer Service Coordinator - Dutch + German

Location: Oostakker, BE, 9041

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Dutch and German. French is an advantage.

A perfect match? Just some of the benefits working for us ...

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Restaurant on site
• Opportunity to grow within the company
• Good work life balance
• International environment
• Support in relocation when moving from abroad