Customer Service Coordinator - Czech + Polish

Volvo Trucks; Gent; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Meal vouchers

Well-being services

On-site restaurant

Growth opportunities

Support in relocation

Résumé du poste

Volvo Trucks in Ghent is looking for a Multilingual Advisor focused on customer support for international breakdowns. You'll work in a dynamic environment with a diverse team and will be responsible for ensuring customer satisfaction by solving problems creatively.

This role requires fluency in English, Czech, and Polish, as well as strong communication skills. Benefits include a competitive salary with meal vouchers, well-being services, and growth opportunities.

Qualifications

• Customer focused, always striving for the best service.
• Confident communicator, adapting style to each customer.
• Creative and proactive problem-solving skills.
• Ability to work in a team environment.
• Open to learning and developing skills.
• Willing to work in shifts.

Responsabilités

• Support customers with international breakdowns.
• Communicate with dealers and update customers.
• Take creative approaches to problem-solving.
• Collaborate with team members.

Connaissances

Customer focused

Confident communicator

Problem solving mindset

Team player

Fluent in English

Fluent in Czech

Fluent in Polish

Description du poste

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers. We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi‑lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business.

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round‑the‑clock service to our clients.
• You are fluent (written and verbal) in English, Czech and Polish.

A perfect match? Just some of the benefits working for us...

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Well‑being services.
• Restaurant on site.
• Opportunity to grow within the company.
• Good work life balance.International environment.
• Support in relocation when moving from abroad.

Let's do this!

Are you excited by the prospect of joining our team and starting a career with Volvo? You're invited to apply by clicking the button.