Customer Satisfaction Manager

Safox BV; Limburg; Hybrid; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

International growth opportunities

Job summary

SAFOX is hiring a Customer Satisfaction Manager to guide customers through onboarding, run workshops, and ensure successful adoption of the platform. You will coordinate trainings, manage end-to-end implementations, and translate customer feedback into product improvements.

This role offers a hybrid working model with office, home, and on-site customer work, and a path to grow as SAFOX expands internationally.

Qualifications

• Experience in customer success, onboarding, implementation, account management or project delivery.
• Strong facilitation and communication skills.
• Structured and hands-on project management mindset.
• Customer-first attitude with strong stakeholder management abilities.

Responsibilities

• Guide new customers through onboarding using the SAFOX rollout methodology.
• Facilitate customer workshops to analyse needs and configure implementations.
• Deliver or coordinate end-user and stakeholder trainings.
• Manage implementation projects end-to-end (planning, milestones, risk follow-up and go-live support).
• Proactively follow up with existing customers to ensure adoption and optimisation.
• Bridge between customers and SAFOX by translating feedback into improvements.
• Introduce new product features and developments from the SAFOX roadmap.

Skills

Facilitation

Communication

Project management

Stakeholder management

Customer success

Onboarding

Job description

Job opportunity —
Customer Satisfaction
Manager

Your role

As Customer Satisfaction Manager, you are the key point of contact for customers during and after their implementation. You guide new clients through onboarding, organise workshops and training sessions, and ensure the platform is successfully adopted within their organisation.

Key responsibilities

• Guide new customers through the onboarding process using the SAFOX roll‑out methodology
• Facilitate customer workshops to analyse needs and configure implementations
• Deliver or coordinate end‑user and stakeholder trainings
• Manage implementation projects end‑to‑end (planning, milestones, risk follow‑up and go‑live support)
• Proactively follow up with existing customers to ensure adoption and optimisation
• Act as the bridge between customers and SAFOX by translating feedback into improvements
• Introduce new product features and developments from the SAFOX roadmap

Your profile

• Perfectly bilingual: Dutch and French (spoken and written)
• Experience in customer success, onboarding, implementation, account management or project delivery
• Strong facilitation and communication skills
• Structured and hands‑on project management mindset
• Customer‑first attitude with strong stakeholder management abilities
• Comfortable working in a fast‑growing and evolving environment
• Willing to work in a hybrid model: office, home and on‑site with customers

What SAFOX offers

• A key position in a fast‑growing SaaS company with international ambitions
• Direct impact on customer satisfaction and successful implementations
• Collaboration with product and implementation teams
• Hybrid working model
• Opportunities to grow with the company as it expands internationally

Market-leading solutions for
security company operations.