Customer Experience & Sales Support Specialist

Jobat; Tienen; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Jobat in Belgium seeks a Customer Service & Sales Support Coordinator for a 6-month assignment in Tienen. You will support customers, sales teams and supply chain, ensuring smooth orders and accurate data in SAP.

You will process purchase orders, coordinate export documentation, and liaise with customs brokers to ensure compliant shipments and timely invoicing.

This role emphasizes proactive issue resolution, cost monitoring, and collaboration with logistics partners to optimize service levels.

Qualifications

• Experience in customer service and sales support environments.
• Strong data accuracy and attention to detail.
• Excellent coordination and communication skills.

Responsabilités

• Create and maintain customer master data and contracts within SAP, ensuring accuracy.
• Provide commercial and administrative support to the sales team.
• Process and manage customer purchase orders from entry through invoicing with required docs.
• Coordinate export documentation with customs brokers and government agencies for compliance.
• Validate shipment planning and coordinate transport; monitor logistics costs and self-billing.
• Work with supply chain partners to resolve delivery issues and optimize service levels.
• Handle customer complaints and liaise with internal departments to resolve issues.

Connaissances

Customer service

Sales support

Order processing

Outils

SAP

Excel

Description du poste

Jobat in Belgium seeks a Customer Service & Sales Support Coordinator for a 6-month assignment in Tienen. You will support customers, sales teams and supply chain, ensuring smooth orders and accurate data in SAP.

You will process purchase orders, coordinate export documentation, and liaise with customs brokers to ensure compliant shipments and timely invoicing.

This role emphasizes proactive issue resolution, cost monitoring, and collaboration with logistics partners to optimize service levels.