Customer Experience Lead - End-to-End Logistics

APM Terminals; Antwerpen; Sur place; EUR 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Diverse international career opportuni

Open offices with coffee lounges

Annual bonus

Résumé du poste

Maersk in Antwerp is seeking a Customer Experience professional to join our fast-paced team. You will be the voice and primary contact for customers, managing end-to-end shipments and maintaining up-to-date knowledge of regulations and product developments.

You will proactively monitor cargo, advise on e-solutions and service offers, and build strong relationships to continuously improve the customer experience and supply chain efficiency.

Qualifications

• 2 years background within the shipping and logistics industry is desirable.
• Fluent in English, Dutch preferred.
• Emphatic and an excellent communicator.
• Interest in digitization and shaping the digital future of customer experience.

Responsabilités

• Act as the voice and primary contact for customers; build strong relationships and understand their business, service needs and drivers.
• Take full ownership of the customer experience by managing the end-to-end shipment process and staying updated on local/foreign rules and product developments.
• Proactively monitor all cargo for customers, advise on e-solutions and service offers, and respond to inquiries via email, phone or chat.
• Identify out-of-the-box solutions to improve the customer's supply chain.

Connaissances

Customer service

Communication

Teamwork

Empathy

Digitization interest

Description du poste

Maersk in Antwerp is seeking a Customer Experience professional to join our fast-paced team. You will be the voice and primary contact for customers, managing end-to-end shipments and maintaining up-to-date knowledge of regulations and product developments.

You will proactively monitor cargo, advise on e-solutions and service offers, and build strong relationships to continuously improve the customer experience and supply chain efficiency.