Customer Experience Analyst Intern

DPD (Belgium) NV/SA; Brussel Hoofdstad; Hybride; EUR 8 600 - 10 000; Plein temps

Avantages offerts par ce poste

Paid internship

Résumé du poste

Cohabs is seeking a Customer Experience Intern to work with our VP Experience and help elevate our global CX and Property Management teams across nine cities.

In this role you'll analyze KPIs, build dashboards, support cross-functional project deployment, and explore AI tools to improve operational efficiency and member experience, while gaining hands-on experience in business analytics and process improvement.

Qualifications

• Master's degree in Business Engineering, Business Administration, Economics, Data Analytics, or Industrial Engineering.
• Strong analytical and data-driven mindset.
• Fluent in English and French.
• Curious, proactive, and able to turn ideas into action.

Responsabilités

• Analyze operational and CX KPIs across countries and propose data-driven recommendations.
• Build dashboards, reports, and presentations for leadership.
• Coordinate cross-functional projects across Operations, Product, Finance, and Tech.
• Create playbooks and monitor project progress.
• Explore AI and automation to improve efficiency and member experience.
• Review processes and drive continuous CX improvements.

Connaissances

Analytical

Data analytics

Problem solving

Attention to detail

Proactive

English & French

Formation

Master's degree (Business Engineering)

Description du poste

At Cohabs, we're not just providing rooms, we're creating homes and communities. As our Customer Experience Intern, you'll work along side our VP Experience to help improve the performance of our global Customer Experience and Property Management teams.

From business analysis and project management to AI and process improvement, you'll contribute to projects that shape the experience of thousands of members across our nine cities.

What you'll be doing

• Analyze operational and Customer Experience KPIs across multiple countries, identify trends, uncover bottlenecks, and provide data-driven recommendations to support strategic decision-making.
• Build dashboards, reports, and presentations for leadership, helping translate complex data into clear business insights.
• Support the deployment of global operational initiatives across our nine cities by coordinating cross-functional projects involving Operations, Product, Finance, and Tech teams.
• Monitor project progress, document processes, and create playbooks to ensure initiatives are successfully implemented and scalable.
• Explore how AI and emerging technologies can improve operational efficiency and the member experience by testing new tools, challenging existing workflows, identifying automation opportunities, and helping design better digital experiences for internal teams.
• Review existing operational processes, recommend and implement improvements, measure the impact of new initiatives, and contribute to the continuous improvement of the Customer Experience department.

What we're looking for

• You're currently pursuing a Master's degree in Business Engineering, Business Administration, Economics, Data Analytics, Industrial Engineering, or a related field.
• You're analytical, structured, and comfortable working with numbers, data, and business insights.
• You're curious by nature, enjoy solving complex problems, and are always looking for smarter ways of working.
• You're passionate about technology, AI, and innovation, and excited to explore how they can transform operations.
• You're proactive, organized, detail-oriented, and capable of turning ideas into concrete action plans.
• You're fluent in English and French.

Salary range to expect: Paid internship, 850€ per month

Contract type

Internship

Number of hours per week

Full time

About us

Cohabs was founded in 2016 with one mission: rethinking shared living by creating spaces designed for unforgettable moments.

In 2026, we proudly celebrate 10 years of turning that vision into reality! A decade of growth, community, and countless memories.

From our first home in Brussels, we’ve expanded to New York, Paris, Madrid, Luxembourg, London, Milan, Washington DC, and Marseille.

Looking ahead, our ambition is to reach 12,500 beds across 11 markets and multiple urban living product lines by 2030. Here’s to the next decade of unforgettable moments!