Technical Support Engineer

AVP; Grand-Rosière-Hottomont; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Car

Fuel card

Meal vouchers

Eco-cheques

Hospital insurance

Group insurance

Company representation coverage

Job summary

Odoo is seeking a Technical Support Engineer to join our Research & Development team in Belgium. You will tackle highly complex issues for customers and partners, using top-of-the-line ticketing tools and a company-issued computer.

We value skills over resumes and offer open collaboration with the external community, with a CDI full-time contract and two days of homeworking per week.

Qualifications

• Expert in at least one programming language.
• Object-oriented programming and relational databases.
• Analytical and problem-solving skills.
• Diplomacy & communication; fluent in English.

Responsibilities

• Identify problems, analyze them and resolve issues.
• Route unresolved tickets to the correct team when needed.
• Provide quick and accurate feedback to customers via emails.
• Develop or improve internal tools to streamline work.
• Maintain and evolve solutions as needed.

Skills

Python

SQL

JavaScript

Education

Degree in Computer Science or equivalent

Tools

GitHub

PostgreSQL

Odoo framework

Job description

Technical Support Engineer

Research & Development

Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgium

Signing Bonus 10.000€

We offer a 10.000€ welcome bonus to new developers that join us.

Are you a problem solver? Do you like helping customers with their issues? Do you hate monotony? You read code like you read H2G2? Debugging is in your blood and troubleshooting is your DNA?

Join the Technical Support Team of the fastest growing IT company in Belgium!

At Odoo, we focus more on your skills than a beautiful resume. That is why it is now possible to apply without CV. Find the hack!

Users of the Product

7,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

Working Environment.

Your mission, if you accept it, will be to solve highly complex issues for customers and partners. Your tools will be our top-of-the-line ticketing system, your company-issued computer, and most importantly your brain. You will be the last line of defense between clients and chaos. Communication with customers are strictly through emails (direct calls may happen once a year but don’t worry, you will be coached for that).

• Programming Languages: Python, SQL, JavaScript
• Database: PostgreSQL (with object relational mapping)
• Collaboration platform: GitHub
• Development model: Open with external community
• Framework: Odoo itself is a framework

Responsibilities

• Identify problems, analyze them, make ‘em disappear
• If you can’t solve it, another team may, dispatch it to the correct one
• Provide quick and accurate feedback to customers
• Develop or improve internal tools to make the job easier
• Maintain and evolve your solutions as needed

Must Have

• Expert in at least one programming language
• Object-oriented programming, object modeling and relational databases
• Analytical and problem-solving skills
• Diplomacy & communication
• Fluent in English

Nice to Have

• Degree in Computer Science or equivalent (we value skills more than a piece of paper)
• Python, SQL, JavaScript
• Unix-Linux platform
• Experience in IT and/or IT support
• Any other language

What's great in the job?

• Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple version of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.
• You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.
• Every ticket is a challenge, every issue is a learning experience, and we have lots.
• You get to see the direct impact of what you made.
• You can switch to any developer team later.
• An attractive package: car, fuel card, up to 35 days off per year, meal vouchers (8€/day), eco-cheques (250€/year), hospital insurance, group insurance, representation fees to cover all your expenses, and much more!
• CDI full time (38h/week) with homeworking 2 days/week.

The Odoo culture

Building a company we love.

Who is your manager?

Being a team leader at Odoo.

The founder’s story

From 1 to 250 employees in 5 years.

What we offer.

Advanced Training

Technical, functional and support
training sessions (5 weeks)

Compensation & Perks

A full-time position
with an attractive salary package.

Open workspace

Renovated farm in the countryside,
no traffic jam, no city noises.

Sponsored Events

Afterwork, BBQ, several team buildings, LAN parties, etc...

Flexible working hours

come at as early as 7:30am,
as late as 10:30am.

Eat & Drink

Fruit basket, coffee and soup
provided all day.

Best and Coolest team

Period.