CRM Transformation Project Lead

Iodigital; Brussel Hoofdstad; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

iO is seeking a CRM Project Manager to lead client engagements, translating business challenges into structured projects and driving CRM transformations that deliver measurable growth.

You will steer cross-functional teams, ensure delivery excellence, and build trusted advisor relationships with mid-market to enterprise clients across industries.

This role places you at the heart of our client journeys, shaping outcomes through a disciplined yet collaborative approach.

Responsibilities

• Steer projects from start to completion with confidence and structure, ensuring every implementation enhances our clients' commercial performance.
• Act as a trusted advisor, helping clients shape their sales and marketing processes through seamless digital experiences.
• Translate complex business challenges into clear project plans and actionable steps that deliver measurable results.
• Adapt approaches to meet the unique needs of diverse organizations across different industries and markets.
• Coordinate our talented consultants, technical teams, and stakeholders to keep delivery on track and exceed expectations.
• Bring clarity to complexity, solving challenges with creativity, pragmatic thinking, and our signature collaborative approach.
• Champion CRM best-practice methodologies while ensuring every solution works seamlessly across the entire customer journey.

Job description

iO is seeking a CRM Project Manager to lead client engagements, translating business challenges into structured projects and driving CRM transformations that deliver measurable growth.

You will steer cross-functional teams, ensure delivery excellence, and build trusted advisor relationships with mid-market to enterprise clients across industries.

This role places you at the heart of our client journeys, shaping outcomes through a disciplined yet collaborative approach.