Digital Project Manager (CRM)

Iodigital; Brussel Hoofdstad; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

iO is seeking a CRM Project Manager to lead client engagements, translating business challenges into structured projects and driving CRM transformations that deliver measurable growth.

You will steer cross-functional teams, ensure delivery excellence, and build trusted advisor relationships with mid-market to enterprise clients across industries.

This role places you at the heart of our client journeys, shaping outcomes through a disciplined yet collaborative approach.

Responsibilities

• Steer projects from start to completion with confidence and structure, ensuring every implementation enhances our clients' commercial performance.
• Act as a trusted advisor, helping clients shape their sales and marketing processes through seamless digital experiences.
• Translate complex business challenges into clear project plans and actionable steps that deliver measurable results.
• Adapt approaches to meet the unique needs of diverse organizations across different industries and markets.
• Coordinate our talented consultants, technical teams, and stakeholders to keep delivery on track and exceed expectations.
• Bring clarity to complexity, solving challenges with creativity, pragmatic thinking, and our signature collaborative approach.
• Champion CRM best-practice methodologies while ensuring every solution works seamlessly across the entire customer journey.

Job description

At iO, we partner with brands, businesses, and organizations to create seamless experiences that close the gap between expectation and delivery. As our CRM Project Manager, you'll be at the heart of this mission, orchestrating digital transformations that drive relevance and accelerate business growth.

This role combines project leadership with deep CRM expertise, empowering you to drive transformation while building strong, strategic client relationships. You are the central link between our clients and delivery teams, translating business challenges into structured, actionable projects that create truly powerful customer experiences.

What you'll do:

You will guide our diverse clients, from mid-market innovators to enterprise leaders, toward smarter marketing, sales, and service processes. Working with our multidisciplinary teams of marketers who understand technology, developers who think service-first, and creative designers who get data. You will deliver CRM solutions that make a real impact.

Your daily responsibilities:

• Steer projects from start to completion with confidence and structure, ensuring every implementation enhances our clients' commercial performance.

• Act as a trusted advisor, helping clients shape their sales and marketing processes through seamless digital experiences.

• Translate complex business challenges into clear project plans and actionable steps that deliver measurable results.

• Adapt approaches to meet the unique needs of diverse organizations across different industries and markets.

• Coordinate our talented consultants, technical teams, and stakeholders to keep delivery on track and exceed expectations.

• Bring clarity to complexity, solving challenges with creativity, pragmatic thinking, and our signature collaborative approach.

• Champion CRM best-practice methodologies while ensuring every solution works seamlessly across the entire customer journey.