Conversational AI Designer & Content Strategist

Neurho Solutions

Brussel

In loco

EUR 50.000 - 75.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Neurho Solutions in Belgium is seeking a Conversational AI Designer & Content Specialist to enhance customer interactions across chat and voice. You will design and configure conversation flows, intents, and fallback strategies while adapting journeys for voice.

You will maintain multilingual content in Dutch, French and English, analyze performance data, test GenAI responses, and work with data, AI, and business colleagues to translate requirements into scalable designs.

Competenze

Minimum 3 years of relevant experience.
Proven conversation design experience for chat.
Strong portfolio of GenAI-driven conversational work.
Knowledge of NLU fundamentals (intents, entities, training data).
Knowledge of human–AI interaction principles for text and voice.
Multilingual writing and content adaptation skills.
Experience with design and prototyping tools.
Experience with LLM tooling and Agile/Scrum.
Fluent Dutch (B2) in writing and speaking; French (B2); English (B1).

Mansioni

Design and configure conversation flows, intents, entities and fallback strategies.
Adapt chat journeys for voice, defining dialogue pacing and tone.
Structure and maintain multilingual content across Dutch, French and English.
Analyze performance data and logs to identify issues and improvements.
Test usability and model quality for GenAI responses.
Collaborate with data, AI, digital and business colleagues to translate requirements.
Define guardrails and content guidelines and maintain best practices.