Senior Conversational AI & Multilingual Content Designer

Keystone Solutions; Brussel Hoofdstad; On-site; EUR 75,000 - 110,000; Full time

Job summary

Keystone Solutions is seeking a Senior Conversational AI Designer and Content Specialist for a Brussels-based consultancy mission. You will design, build, and continuously improve chatbot and voice bot experiences, ensuring quality and brand fit across channels.

You will lead the extension of conversational experiences from chat into voice while coordinating with client stakeholders. You will work within the Keystone Solutions consultancy model, contributing to content libraries, design

Qualifications

• 3+ years of experience in conversation design for chat/voice
• Strong portfolio of GenAI-driven conversational work
• Excellent Dutch and English; strong French at B2/C1 or above (or equivalent)

Responsibilities

• Design, configure, and optimize chatbot and voice bot conversations end-to-end.
• Extend chat journeys into voice with consistent voice persona and tone.
• Manage multilingual content for Dutch, French and English.
• Analyze performance data and logs to identify root causes and improvements.
• Collaborate with data/AI teams to translate business needs into technical design.

Skills

Conversation design

GenAI prompts

NLU

Multilingual writing

Tools

Figma

Rasa Studio

Job description

Keystone Solutions is seeking a Senior Conversational AI Designer and Content Specialist for a Brussels-based consultancy mission. You will design, build, and continuously improve chatbot and voice bot experiences, ensuring quality and brand fit across channels.

You will lead the extension of conversational experiences from chat into voice while coordinating with client stakeholders. You will work within the Keystone Solutions consultancy model, contributing to content libraries, design