Senior GenAI Conversation Designer & Content Architect

Keystone Solutions; Brussel; Ibrido; EUR 75.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Descrizione del lavoro

Keystone Solutions in Brussels is seeking a Senior Conversational AI Designer and Content Specialist to join a consultancy mission for a Brussels client.

You will design, build, and continuously improve chatbot and voice bot experiences, combining conversation design with the technical and analytical expertise needed to configure NLU models, write and test prompts for GenAI-driven flows, and turn performance data into concrete improvements.

Competenze

• At least 3 years of relevant experience.
• Proven conversation design experience for chat and voice.
• Understanding of NLU: intents, entities, training data.
• Strong multilingual writing and content-adaptation skills in Dutch, French, and English.
• Experience with design and prototyping tools (Figma) and LLM tooling.

Mansioni

• Design, configure, and optimize chatbot and voice bot conversations end to end.
• Extend chat journeys into voice with consistent voice and tone.
• Manage content across Dutch, French, and English.
• Analyze performance data and logs to identify improvements.
• Conduct usability and model-quality testing of GenAI responses.
• Collaborate with data and AI teams to translate business requirements into design.
• Define guardrails and content guidelines for accuracy and accessibility.
• Maintain content library and design pattern guides.
• Develop best practices and test routines with the team.

Conoscenze

Conversation design

GenAI

NLU fundamentals

Multilingual writing

Figma

Rasa Studio

LLM tooling

Agile

Scrum

Analytics

Strumenti

Figma

Rasa Studio

LLM tooling

Descrizione del lavoro

Keystone Solutions in Brussels is seeking a Senior Conversational AI Designer and Content Specialist to join a consultancy mission for a Brussels client.

You will design, build, and continuously improve chatbot and voice bot experiences, combining conversation design with the technical and analytical expertise needed to configure NLU models, write and test prompts for GenAI-driven flows, and turn performance data into concrete improvements.