Complex Night Receptionist M/V/X

BHG BE PORTFOLIO I; Diegem; Sur place; EUR 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Meal allowance / uniform provided

Career development and training

Résumé du poste

BHG BE PORTFOLIO I is seeking a dedicated Weekend Night Receptionist to oversee overnight front desk operations across our hotels on weekends. You will handle guest service, light accounting, and end-of-day reconciliation, with duties including breakfast setup for early guests.

The role requires independent work, strong English and French communication, and familiarity with PMS systems. Night shifts include hospitality and security responsibilities.

Qualifications

• Experience in hotel front office or night audit preferred.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Familiarity with PMS, preferably Opera or Opera Cloud.

Responsabilités

• Front Desk Operations: Welcome and check-in late arrivals, handle requests, process check-outs, ensure lobby cleanliness, follow night checklist.
• Night Audit and Reporting: perform nightly audit, reconcile transactions, prepare daily reports, close business day in PMS.
• Security and Safety: monitor property, follow emergency procedures, conduct property walks.
• Cash Handling: reconcile front desk cash drawer and ensure accurate transactions.

Connaissances

Fluent English

Fluent French

Dutch is a plus

Customer service skills

Independent work

Outils

PMS software (Opera/Opera Cloud)

Microsoft Office (Excel, Word)

Description du poste

We are looking for a dedicated Weekend Night Receptionist (f/m/d) to ensure smooth and secure overnight operations across our hotels during weekends. If you're detail-oriented, dependable, and enjoy working independently during the quiet hours, this is your chance to make a difference where it matters most. You will be responsible for overseeing the front desk operations during the overnight shift, ensuring smooth and efficient guest service, and performing end-of-day financial reconciliation. This role is a combination of guest service, administrative, and accounting duties, requiring attention to detail, accuracy, and professionalism. This role also includes light food & beverage duties, such as preparing and setting up the breakfast service for early morning guests.

Your profile

• Previous experience in hotel front office or night audit role preferred
• Fluency in English and French (Dutch is a plus)
• Strong understanding of basic accounting principles and financial reconciliation
• Familiarity with Property Management Systems (PMS); experience with Opera, Opera Cloud is a plus
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision
• Proficient in Microsoft Office (Excel, Word)
• Strong organizational skills and attention to detail

Job requirements

Key Responsibilities

• Front Desk Operations
  • Welcome and check-in late arrivals in a professional and friendly manner
  • Handle guest requests, inquiries, and complaints promptly and efficiently
  • Process check-outs and prepare bills for early departing guests
  • Ensure lobby and reception areas are clean and presentable during the night
  • Follow daily night checklist
• Night Audit and Reporting
  • Perform nightly audit of all hotel revenue, including rooms, food & beverage, and other outlets
  • Reconcile and balance daily transactions and post any necessary corrections
  • Prepare daily summary reports for management (e.g. occupancy, revenue, etc.)
  • Roll the date in the property management system (PMS) and close the business day
• Security and Safety
  • Monitor the property to ensure the safety and security of guests and staff
  • Follow emergency procedures and report any suspicious activity to management or security personnel
  • Conduct property walks and ensures all access points are secure
• Cash Handling
  • Reconcile the front desk cash drawer and ensure all transactions are properly accounted for

What we offer?

• Competitive salary
• Meal allowance / uniform provided
• Opportunities for career development and training
• Employee discounts and benefits