Commercial Customer Advisor

VENUVO; Antwerpen; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Growth opportunities

Professional training

Support from colleagues

Job summary

VENUVO in Antwerpen zoekt een gedreven Inside Sales/Customer Contact professional. Je hebt contact met prospects, begrijpt klantbehoeften en houdt het hele proces van lead naar afspraak strak in de gaten.

Je werkt hybride: kantoor en thuis, met groei- en leermogelijkheden binnen HVAC en duurzame energietechnieken. Ervaring is welkom, maar geen vereiste; commercieel instinct en leergierigheid tellen het meest.

Qualifications

• Dutch fluency is essential
• French is a clear advantage
• Some first experience in customer service or inside sales is welcome
• You are commercially minded and organized
• You learn quickly and take initiative

Responsibilities

• Follow up new leads quickly by phone to create a positive first experience
• Ask targeted questions to understand customer needs and record information accurately
• Schedule and prepare sales appointments for the sales team
• Actively track and nurture commercial opportunities between leads and sales
• Handle customer questions by phone and email professionally
• Maintain data accuracy and manage multiple files simultaneously
• Suggest process improvements to work more efficiently

Job description

From first customer contact to a strong sales opportunity. You make it happen.

Every day, new customers come to VENUVO asking for advice or a quote.

You are the one who makes first contact, listens and finds out what the customer really needs.

No cold calling: you talk to people who have shown interest themselves.

A commercial role with plenty of customer contact, responsibility and room to grow quickly.

Experience is welcome, but not decisive. Above all we are looking for commercial instinct, energy, the ability to learn and someone who likes to take responsibility. A strong junior/high potential can be a perfect fit too.

This might be for you if you…

• enjoy talking to people and pick up the phone easily;
• get satisfaction from moving things forward and really getting them sorted;
• are commercially minded;
• learn quickly, take initiative and like being given responsibility;
• are looking for a role in which you get to know customer contact, sales and the organisation alike.

What will you actually do?

• Follow up new leads quickly: you phone customers who have asked for information or a quote and make sure their first experience is quick and professional.
• Understand what the customer needs: you ask targeted questions, map out the customer's situation and interest, and make sure the relevant information is recorded correctly in the file.
• Prepare sales appointments properly: you schedule appointments and make sure the sales colleague knows in advance who the customer is, what they need and what information is already available.
• Actively keep track of commercial opportunities: you make sure no interesting lead is left lying, follow up actively yourself, and liaise with Sales or Sales Operations when that is needed to take the next step.
• Deal with customers professionally: you handle questions by phone and email and make sure customers quickly reach the right person.
• Keep structure and overview: you keep customer and file data accurate and keep track of several open files at once.
• Help build a better way of working: you notice where processes could be simpler or smarter and are given room to suggest improvements.

What do you get in return?

• Prospects for growth from day one: you start close to the customer and, depending on your talent, ambition and results, can grow towards Sales, Account Management or Sales Operations.
• No cold prospecting: you work with customers who have themselves shown interest in a VENUVO solution.
• Plenty of responsibility and visible results: you see directly what good, fast follow-up delivers.
• A strong commercial training ground: you learn to understand customer needs, qualify leads, hold commercial conversations and prepare the file professionally for sales.
• Broad business experience: you get to know not only sales, but also how customer processes, operations, HVAC and sustainable energy solutions come together in practice.
• Support from experienced colleagues and technical experts when a customer question becomes more complex.
• A growing organisation with short lines, where initiative gets noticed and where you can help shape how we work.
• A hybrid way of working: partly at the office, partly at home (after the onboarding period).

Who are we looking for?

• You enjoy customer contact and communicate clearly, personally and professionally.
• You are commercially minded and understand that speed, trust and good follow-up make the difference.
• You work accurately and in a structured way, and keep the overview when several files are open at once.
• You take initiative and follow things through consistently.
• You are digitally able and quick to learn new systems.
• You do not need an HVAC or technical background. Curiosity and the will to learn quickly matter more.
• Some first experience in customer service, inside sales, planning, hospitality, retail or sales support is welcome, but not required for a strong junior/high potential.
• You speak and write Dutch fluently. French is a clear advantage.

Practicalities

• Full-time, as an employee.
• Office hours.
• Hybrid working: a combination of working at the office and from home.
• Dutch is essential; French is a clear plus.
• Start date by mutual agreement.
• You work closely with Sales, Sales Operations and other colleagues within VENUVO.

About VENUVO

VENUVO works in HVAC and sustainable energy solutions. We want not only to offer customers a competitive solution, but also to organise the whole journey - from first request and advice to quote, installation and follow-up - professionally and efficiently. Technology supports us in that, but personal customer contact and strong follow-up remain central.

Start in customer contact. Grow into Sales or Account Management.