Customer Care & Logistic Expert - French speaking

Nodalview; Belgique; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Training budget

Annual leave & RTT

Medical insurance

Mobility budget

Equipment

Sport & Wellness

Parent support

Company events

Résumé du poste

Nodalview, a Brussels-based PropTech company, is seeking a French-speaking Customer Success professional to support our software and hardware solutions. You will handle daily client requests in French, resolve product challenges, grow client relationships, and contribute to a best-in-class customer experience across the French-speaking market.

You'll also manage hardware orders, stock, warranty claims, and coordinate with suppliers while collaborating with cross-functional teams.

Qualifications

• Fluent in French (spoken and written) with English required as internal language.
• Excellent verbal and written professional communication skills.
• Strong conflict resolution, empathy and solution orientation.
• Customer-focused with ability to build relationships and confidence.

Responsabilités

• Customer Care: handle daily French client requests for software and hardware, ensuring high satisfaction.
• Resolve product challenges with cooperation across departments.
• Grow client relations and drive adoption and retention improvements.
• Manage churn, downsell, and upsell conversations within the French base.
• Contribute to customer experience strategy for the French market.
• Logistics: manage hardware orders, oversee stock, and coordinate supplier orders.

Connaissances

French fluency

English

Communication

Conflict resolution

Customer focus

Account management

Description du poste

The way people buy property has changed. Buyers scroll, compare, and decide in seconds, mostly from their phones. To win listings and close deals, real estate professionals now need a new visual standard. That's where Nodalview comes in. Our AI-powered platform helps them create standout listings: high-quality visuals, immersive content, and smart insights that attract more buyers, generate more leads, and close deals faster. It's working, and it's fueling a fast phase of growth. In the past 12 months, we've completed three strategic acquisitions, broadening our product and strengthening our position as a leading PropTech player.

Today, 22,000+ real estate professionals across 30 countries use Nodalview to market properties and grow their business. Behind them is an international team of 50+ people working from our offices in Brussels (HQ), Paris, and London, backed by investors from Belgium, the UK, and Spain.

And that team works differently: AI isn't just in our product, it's how we work. We put the latest AI tools in everyone's hands, encourage people to experiment, and move faster because of it. If you want to work at the frontier of what's possible, you'll feel at home here.

Do you feel like conquering the real estate world together with us, one customer at a time? Do you get a kick out of helping others and making every customer contact a fun and pleasant experience for both the customer and yourself ?

Then we want you to join our team!

As the main point of contact for our French-speaking customers, you'll make sure they get up to speed with Nodalview fast, and respond to their ongoing questions via chat and email so they can continue their day with a smile on their face. But this role goes beyond day-to-day support: you'll also be the owner of our hardware logistics, a real end-to-end responsibility that's fully yours to run.

Concretely, your role splits into two parts:

Customer Care

• Manage and resolve daily client requests for our software and hardware products, and general company information in French while ensuring high customer satisfaction

• Resolve product challenges that require cooperating with other departments outside of the Customer Success department

• Grow client relations and proactively come up with ideas to drive improvements in adoption and retention

• Manage churn, downsell, and upsell conversations with clients, identifying opportunities to retain and grow accounts within the French customer base

• Challenge the department status quo by proactively identifying areas of improvement and working on your own project based on your affinities (once per quarter)

• Participate and help build the customer experience strategy for the French-speaking market together with the French-speaking sales team

Logistics

• Manage and process client hardware orders, ensuring timely and accurate order fulfillment

• Oversee stock management and place supplier orders to maintain optimal inventory levels

• Handle warranty claims and returns, coordinating with suppliers and internal teams to resolve issues efficiently

Your performance & Impact will be evaluated on your Care efficiency (response times, customer satisfaction) as well as the commercial contribution to the team.

Requirements:

Who are we looking for ?
To truly be successful at this job you'll need:

• Fluency in French (both spoken and written), fluency in another language is a plus. English is also required as this is the spoken language internally at Nodalview.

• Excellent verbal and written professional communication skills

• Great conflict resolution skills, self-awareness, empathy, and solution orientation

• Customer focus, with the ability to build customer relationships and customer confidence and represent them internally

• A driven market focus and personal accountability, you will be the voice of our French clients

• Ideally, having a first successful experience in customer success, care or any relevant customer facing experience. Familiarity with a startup environment is a plus.

Want to know if you’d feel at home at Nodalview ? Check out our values:

• Be passionate - We love what we do

• Keep it simple - We focus on the essence and continuously improve

• Go for excellence - We set the bar high and aim to be industry leaders

• Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going

• Win together - We trust each other, care for each other and we work together, always

What we offer

More than a great job: the opportunity to join a fast-growing scale-up that is shaping the future of real estate through AI and innovation. With our international expansion and recent acquisitions, you'll have plenty of opportunities to learn, take ownership, make an impact, and accelerate your career.

A competitive and flexible salary package.

A great bunch of ambitious and open-minded colleagues.

Hybrid working, combining the flexibility of working from home with time spent in our brand-new Brussels office. Enjoy a modern workspace, fresh fruits every week, bike facilities, and our amazing rooftop terrace. Plus, you'll have the opportunity to work from abroad for up to 60 days per year.

Training Budget - you get 1500€ annually to spend on your own professional growth.

Annual leave - 20 days holidays, plus 6 RTT days with the option to roll over up to 5 days per year.

Medical insurance - a healthcare cover (Alan Essential) and access to Alan Mind to take care of your (mental) health.

Mobility Budget - we offer a mobility budget with Skipr so you don’t have to worry about your transport expenses.

Equipment - you'll get the equipment you need to comfortably do your work.

Sport & Wellness - we support your well-being by co-sponsoring access to hundreds of fitness and wellness facilities across Belgium and France through EGYM Wellpass.

Parent Support - we support working parents through our partnership with Bsit, offering 50% off the annual subscription to a trusted babysitting network.

Company-wide events - we love getting everyone together as much as possible. Expect regular events throughout the year, team building, our famous Thursdates, and general company fun!

The hiring process :

• Discovery call with our HR Manager to discuss your motivation and the fit with Nodalview (30min online)

• Manager Call with your Team lead (Marine) to assess your skills & experience (45min online)

• Written assignment to present to your Team Lead and the Head of Customer Success (Alexandre) (30min in our office)

• Talk with our CEO to assess your values (30min in our office)

• Offer

Have a question ?

Feel free to e-mail us on [e-mail] if you have any question or remark.

Whoever you may be: regardless of age, ethnic origin, sexual orientation, gender, religion, disability, background, or identity, we’d love to hear from you. If you need any adjustments during the interview process, let us know and we’ll accommodate.

Who are we looking for ? To truly be successful at this job you'll need:Fluency in French (both spoken and written), fluency in Dutch is a plus. English is also required as this is the spoken language internally at Nodalview.Excellent verbal and written professional communication skillsGreat conflict resolution skills, self-awareness, empathy, and solution orientationCustomer focus, with the ability to build customer relationships and customer confidence and represent them internallyA driven market focus and personal accountability, you will be the voice of our French clientsHaving over 1 year of customer success, support, or service experience with clear personal accountability in any field is a great bonus. Plus if you have some startup experience.What we offerNot just a great job in a scale-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth. Hang on; the coming years will be a bit of a rollercoaster ride, but it‘ll be the ride of your life!A strong and competitive salary package.A flexible hybrid work model, company-wide office days but also remote working and work from abroad options. Exciting, isn’t it?An annual training budget to keep the learning curve high.A healthcare cover (Alan Essential) and access to a mental wellbeing app (Alan Mind) to take care of your (mental) health.A mobility budget giving you freedom to spend it on your preferred ways of transportation.A great bunch of open-minded colleagues (or should we say friends ?) in an international environment.Whoever you may be: regardless of age, ethnic origin, sexual orientation, gender, religion, disability, background, or identity, we’d love to hear from you. If you need any adjustments during the interview process, let us know and we’ll accommodate.Want to know if you’d feel at home at Nodalview ? Check out our values:Be passionate - We love what we doKeep it simple - We focus on the essence and continuously improveGo for excellence - We set the bar high and aim to be industry leadersDeliver awesomeness - Putting a smile on our customers' faces is what keeps us goingWin together - We trust each other, care for each other and we work together, alwaysHave a question ?Feel free to e-mail ([e-mail]) us if you have any question or remark.