Chief of Customer Operations & Growth

Monizze BE; Brussel Hoofdstad; Sur place; EUR 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

30 days off

Mobility budget

Remote work flexibility with monthly €

Work from abroad up to 4 weeks

Learning & development

Health insurance

Internal mobility

Annual team trip

Résumé du poste

Monizze BE seeks a Head of Operations to lead Customer Operations and deliver an outstanding customer experience. You will define the operational strategy, build a scalable organisation, and collaborate with Product, Tech, Sales, Marketing, HR and Finance to drive growth.

You will coach leaders, set roadmaps, and embed a culture of ownership, accountability and continuous improvement across channels and partners.

Qualifications

• Master's degree or equivalent experience is required.
• 7+ years in Operations, Customer Experience or Service Delivery.
• Experience leading managers and multidisciplinary teams.
• Background in a fast-growing technology company, fintech, SaaS or scale-up is a strong advantage.

Responsabilités

• Define and execute the operations strategy aligned with the company's ambitions.
• Lead and develop the customer operations department and team.
• Deliver best-in-class customer operations and manage performance.
• Drive continuous improvement with measurable process innovations.
• Build a data-driven organisation with meaningful KPIs and dashboards.
• Partner across Product, IT, Sales, Marketing, Finance and HR to turn insights into improvements.
• Manage external operational partners and drive contractual performance.

Connaissances

Strategic operational leadership

Customer obsession

Data-driven decision making

Process optimization

Stakeholder management

Change management

Formation

Master's degree or equivalent experience

Description du poste

Monizze BE seeks a Head of Operations to lead Customer Operations and deliver an outstanding customer experience. You will define the operational strategy, build a scalable organisation, and collaborate with Product, Tech, Sales, Marketing, HR and Finance to drive growth.

You will coach leaders, set roadmaps, and embed a culture of ownership, accountability and continuous improvement across channels and partners.