Chapter Lead - Automation Engineers - Tribe Customer Servicing & Efficiency - HQ Brussels

Editx; Brussel; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

BNP Paribas Fortis is seeking a Chapter Lead of Automation Engineers to steer a skilled development team and act as both people manager and technical expert within the Customer Servicing & Efficiency tribe.

You’ll report to the IT Tribe Lead, drive agile practices, talent development, onboarding, and knowledge sharing across communities of practice, while collaborating with squads, product owners, and stakeholders.

Qualifications

• Must have strong people management experience and a technical background.
• Ability to lead cross-functional teams in an Agile environment.
• Experience with ServiceNow and automation technologies is a plus.
• Knowledge of robotics and fraud prevention is beneficial.

Responsabilités

• Lead and develop the automation engineers chapter within the tribe.
• Collaborate with squads, PO, agile coaches and stakeholders to improve ways of working.
• Drive onboarding, knowledge sharing and talent development across communities of practice.
• Provide guidance and ensure agile maturity across the chapter and tribe.

Connaissances

People management

Technical background

Leadership

Agile

ServiceNow

Robotics

Fraud prevention

Outils

ServiceNow

DevOps

Description du poste

YOUR JOB IN A NUTSHELL

Do you want to play a key role in the digital transformation of Belgium’s largest bank? Are you a driven people manager with a strong technical background, eager to lead a team of developers to the next level? If so, you could be our new Chapter Lead Developers within the Tribe Customer Servicing & Efficiency!

Within our tribe, we focus on innovative customer interactions through our Contact Center platform and advanced automation (including robotics and ServiceNow). Our goal is to deliver efficient, user-friendly solutions that simplify life for both customers and employees. Additionally, we play a crucial role in fraud prevention and detection, protecting our bank and customers from threats.

Our multidisciplinary teams (squads) combine IT and business expertise to develop technological solutions that enhance customer service and process efficiency. As part of Agile Impulse, you’ll work in a dynamic, agile environment where innovation and collaboration are key.

AND IN DETAIL

As Chapter Lead of Automation Engineers, you’ll lead a skilled development team while serving as both a people manager and a technical expert. You’ll report directly to the IT Tribe Lead and be part of the tribe leadership team.

As a People Manager, you will:

• You nurture the colleagues in your chapter by ensuring they develop the right skills & knowledge and you manage with them their career plans;


• You build, together with your peer chapter leads, on a continuous changing and challenging sourcing strategy.


• You recruit new chapter members in line with current & future needs of the tribe and ensure a good onboarding of them; you are also in charge of the knowledge management;


• You ensure an open and transparent communication with resource suppliers thinking along in the multiple established value based partnerships.


• You support chapter members on difficult or complex questions and support them in the necessary changes by developing their agile maturity


• You provide during the year continuous feedback to your chapter members and are responsible for the annual evaluation and the renumeration decisions in your chapter.


• You contribute to the daily functioning of the tribe and represent your chapter in the tribe leadership team


• You help building an open feedback culture at all levels in our tribe and cultivate an open communication and a high level of trust. You act as a sponsor in one or multiple communities of practice (CoP) within the tribe.

As an Expert, you will:

• Initiate and lead improvements within the tribe based on your technical expertise.


• Collaborate closely with squads, product owners, agile coaches, and stakeholders to continuously enhance ways of working, tools, and skills.


• Translate technical needs into strategic development points for your chapter and the Developers Community of BNP Paribas Fortis.


• Being part of the tribe leadership team, you dare to step outside of your role to intervene when needed on other transversal roles or topics like incident management, vulnerabilities management, DevOps Embedding,…