Change Manager - Microsoft 365 Copilot Adoption & Change Management Consultant

Us3 Ltd; Brussel Hoofdstad; On-site; EUR 70,000 - 120,000; Full time

Job summary

Us3 Ltd seeks an experienced Adoption & Change Management Consultant to drive adoption of Microsoft 365 Copilot and AI-powered Agents. You will deliver engaging training, support AI change initiatives, empower internal champions, and help embed new ways of working to achieve sustained adoption and business value.

You will develop materials, run sessions, coach champions and monitor adoption metrics to continuously improve outcomes and ensure value realization for client organisations.

Qualifications

• Proven ability to deliver change and adoption programmes within customer organisations.
• Hands-on experience with Copilot and Microsoft 365 tools.
• Ability to drive AI adoption and embed new ways of working.
• Experience facilitating workshops, training sessions and office hours.
• Comfort coaching champions, engaging stakeholders and building adoption communities.
• Experience tracking adoption metrics and gathering feedback.
• Understanding transformation roadmaps, operating models and risks.

Responsibilities

• Develop and deliver adoption materials, training sessions and office hours for Microsoft 365 Copilot and related tools.
• Support Agent Champions and Agent Lab communities to drive sustained AI adoption.
• Develop persona-based scenarios and support solution rollout.
• Execute communication, engagement and change management plans.
• Monitor adoption metrics, gather user feedback and recommend improvements.
• Coach customer-side change agents and champions.
• Contribute to backlog refinement, sprint planning and solution demonstrations.

Skills

Adoption & Change Management

Microsoft 365 Copilot

AI Culture Change

Training & Engagement

Stakeholder Management

Adoption Measurement

Digital Transformation

Job description

Role overview

We are looking for an experienced Adoption & Change Management Consultant to drive the adoption of Microsoft 365 Copilot and AI-powered Agents. You will deliver engaging training, support AI change initiatives, empower internal champions, and help embed new ways of working to achieve sustained adoption and business value.

Key responsibilities

• Develop and deliver adoption materials, training sessions and office hours for Microsoft 365 Copilot and related tools.
• Support Agent Champions and Agent Lab communities to drive sustained AI adoption.
• Develop persona-based scenarios and support solution rollout.
• Execute communication, engagement and change management plans.
• Monitor adoption metrics, gather user feedback and recommend improvements.
• Coach customer-side change agents and champions.
• Contribute to backlog refinement, sprint planning and solution demonstrations.

Essential skills and experience

• Adoption & Change Management: Proven experience delivering change and adoption programmes within customer organisations.
• Microsoft 365 Copilot: Practical knowledge of Copilot, Microsoft 365 tools and AI adoption.
• AI Culture Change: Ability to encourage AI adoption and embed new ways of working.
• Training & Engagement: Experience facilitating workshops, training sessions and office hours.
• Stakeholder Management: Ability to coach champions, engage stakeholders and build adoption communities.
• Adoption Measurement: Experience tracking adoption metrics, gathering feedback and identifying improvements.
• Digital Transformation: Understanding of transformation roadmaps, target operating models and associated risks.

Preferred skills and experience

• PROSCI certification or equivalent recognised change management qualification.
• Experience with Microsoft Copilot Studio and AI Agent development or adoption.
• Experience establishing and managing champion networks or communities of practice.
• Knowledge of agile delivery, including backlog refinement and sprint planning.
• Experience delivering solution demonstrations and persona-based use cases.