Case Specialist

AXA Group; Brussel; Sur place; EUR 36 000 - 49 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Public transportation reimbursement

Meal vouchers

Group insurance

Disability and accident insurance

Résumé du poste

AXA Partners is seeking a Case Specialist to assist clients navigating health and insurance needs with empathy and clear communication. You will guide clients through claims, assess needs, and manage documentation while coordinating with teams to ensure timely, accurate service across channels.

You will be fluent in French and Dutch, with English or German as a plus, and you will participate in a comprehensive rewards package designed to recognize and support your contributions.

Qualifications

• Bilingual in French and Dutch; English/German a plus.
• Experience in the insurance or customer service sector.
• Knowledge of the Belgian social security system and healthcare landscape is advantageous.
• Proficiency in MS Office and familiarity with departmental digital tools.
• Strong listening skills, empathy and a client‑oriented mindset.
• Excellent communication skills, both oral and written.
• An open‑minded, proactive and efficient approach to work.

Responsabilités

• Guide clients through opening and managing insurance claim files via phone, email, or online channels.
• Assess client needs and provide accurate information about coverage, guarantees and the claims process.
• Collect and analyze information related to health insurance claims, ensuring proper documentation and data entry in the database.
• Support clients by answering questions, offering solutions, and providing ongoing assistance throughout the claim management process.
• Manage internal and external communications—oral and written—to ensure smooth coordination and follow-up on cases.
• Handle standard administrative tasks related to claims processing, such as updating records, analyzing dossiers, and ensuring timely payments.
• Follow established procedures to deliver high‑quality service, ensuring compliance with deadlines and internal standards.

Connaissances

Bilingual French Dutch

Empathy

Communication skills

Customer service

MS Office

Outils

MS Office

Description du poste

Join our team as a Case Specialist, where your empathy and communication skills will make a real difference in helping clients navigate their health and insurance needs.

What you’ll be doing:

• Guiding clients through the process of opening and managing insurance claim files via phone, email, or online channels.
• Assessing client needs and providing accurate information about their coverage, guarantees, and claims process.
• Collecting and analyzing information related to health insurance claims, ensuring proper documentation and data entry in the database.
• Supporting clients by answering questions, offering solutions, and providing ongoing assistance throughout the claim management process.
• Managing internal and external communications—both oral and written—to ensure smooth coordination and follow-up on cases.
• Handling standard administrative tasks related to claims processing, such as updating records, analyzing dossiers, and ensuring timely payments.
• Following established procedures to deliver high‑quality service, ensuring compliance with deadlines and internal standards.

What you’ll bring:

• Bilingual proficiency in French and Dutch; knowledge of English and/or German is a plus.
• Previous experience in the insurance sector or customer service environment.
• Knowledge of the Belgian social security system and healthcare landscape is advantageous.
• Proficiency in MS Office and familiarity with departmental digital tools.
• Strong listening skills, empathy, and a client‑oriented mindset.
• Excellent communication skills, both oral and written.
• An open‑minded, proactive, and efficient approach to work

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

You can expect to receive:

• Competitive gross monthly salary
• €90 net allowance per month
• 100% reimbursement of public transportation costs for commuting to and from work.
• Meal vouchers worth €10 per day
• Insurance: group insurance, disability insurance, accident insurance

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [e-mail]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector‑leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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