Business Analyst

AXA Group; Brussel; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Salary package

Homeworking possibilities

Permanent employment

Résumé du poste

AXA Partners is seeking a Business Analyst/Project Manager for Healthcare to monitor the business, support users, and lead projects ensuring the department operates efficiently. You will analyse business needs, data, and processes, driving improvements while coordinating with IT on digitization initiatives.

The role emphasizes change management, cross-functional collaboration, and a strong focus on delivering reliable healthcare services in a dynamic environment.

Qualifications

• Master’s degree; at least 3 years of experience in a comparable function.
• Experience in process modelling (BPMN) and in managing workshops, formalizing business needs and in managing business- and IT projects.
• Good knowledge of Microsoft tools.
• Healthcare sector experience is a plus.
• Change management experience and strong communication skills to navigate agreements between actors.
• Conceptual/analytical mindset with strong synthesis skills.
• Teamplayer in a project-based environment.
• Good knowledge of Dutch, French and English.

Responsabilités

• Develop reports and workforce plans; analyze user needs; improve processes; provide colleague support to ensure productivity, efficiency and service quality.
• Plan, execute, monitor and close projects by responding to customer needs and defining scope.
• Lead project teams, govern projects, and manage internal and external communication.
• Act as the link between business and IT by identifying automation needs, supporting development, and ensuring smooth deployment and testing.

Connaissances

BPMN modelling

Workshops management

Change management

Communication

Team collaboration

Microsoft tools

Formation

Master's degree

Outils

Microsoft Office

Description du poste

AXA Partners is dedicated to designing tailored solutions that combine insurance, protection and assistance to protect what counts on important moments.

The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries. This in the context of hospitalization insurance, insurance for outpatient expenses or serious illness, and in offering additional health-related services.

Customer orientation is our DNA and our availability and willingness to listen ensure a customized approach.

As a part of the AXA Group, our 10 000 employees across 40 countries share the same mission: to empower people to live a better life.

AXA Partners is the market leader in Belgium and the Belgian team consists of over 400 people

What you’ll be doing:

As business analyst/project manager healthcare, you monitor the business and its workforce management, you support the business users and lead projects in order to ensure the current and future good functioning of the department Healthcare.

This entails the analysis of business needs, data, business process & tools, use those results to drive new tactics, improvements and projects.

You support the business in the necessary change management linked to the digitization of the processes (f.i. Gen AI projects). As coordinator in change, you facilitate the collaboration between the business- and IT stakeholders.

You frequently work in conjunction with operations, the center of excellence and management and you ensure the communication of relevant information between the different involved parties.

Key Responsibilities:

1. Business Monitoring & Support:Develop reports and workforce plans, analyze user needs, improve processes, and provide support to colleagues, ensuring optimal productivity, efficiency, and service quality.
2. Project Execution:Collaborate with management to plan, execute, monitor, and close projects by responding to customer needs, defining scope, and ensuring successful delivery.
3. Project Management:Lead project teams, make decisions, organize project governance, and oversee internal and external communication.
4. IT Coordination:Act as the link between business and IT by identifying automation needs, supporting application development, overseeing implementation, and ensuring smooth system deployment through testing and issue resolution.

What you’ll bring:

• You have a master degree and by preference you have at least 3 years of experience in a comparable function.
• You have experience in processmodelling (BPMN) and a broad experience in managing workshops, formalizing business needs and in the management of business- and IT projects.
• You have a good knowledge of Microsoft-tools.
• Experience in the healthcare sector is a plus
• Thanks to your experience in change management and your communication skills, you can easily handle a context in which agreement needs to be found between different actors.
• You have a conceptual and analytical mind and you have strong synthesis skills.
• You are a teamplayer and you like working in a project-mode.
• You have a good knowledge of Dutch, French and English.

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• An attractive salary package with extra-legal benefits (group insurance, health insurance,…)
• A good work life balance with homeworking possibilities
• Permanent employment type in a dynamic environment with interesting career opportunities

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)