Policy Administration Specialist

AXA Group; Brussel Hoofdstad; Sur place; EUR 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive gross salary

€90 net allowance per month

Public transport reimbursement

Meal vouchers €10 per day

Insurance: group, disability, accident

6‑month contract with extension

Résumé du poste

AXA Partners in Belgium is seeking a Policy Administration Specialist to be the heart of customer-centric health insurance management. You will manage health insurance contracts with care, communicate clearly with clients and partners, and ensure smooth onboarding, updates and cancellations.

The role requires bilingual French and Dutch, a customer-focused mindset, and strong listening skills. Join a diverse team delivering high-quality service with accurate documentation, in a dynamic

Qualifications

• Bilingual in French and Dutch is required.
• Customer-focused mindset and positive, can-do attitude.
• Strong communicator with excellent listening skills.
• Curious, proactive, and eager to learn.

Responsabilités

• Manage health insurance contracts with precision and care and empathy.
• Communicate clearly and compassionately with clients and partners.
• Ensure seamless onboarding, updates, and cancellations of policies.
• Collaborate with a diverse team to deliver outstanding service.
• Maintain accurate documentation and timely follow-ups.

Connaissances

Bilingual French

Bilingual Dutch

Description du poste

Join AXA Partners as a Policy Administration Specialist — Be the Heart of Customer-Centric Health Insurance Management!

Are you a proactive, empathetic communicator with a passion for helping others? We’re looking for someone who thrives in a dynamic environment, values teamwork, and is eager to make a real difference in people’s lives.

What you’ll do:

• Manage health insurance contracts with precision and care and empathy
• Communicate clearly and compassionately with clients and partners
• Ensure seamless onboarding, updates, and cancellations of policies
• Collaborate with a diverse team to deliver outstanding service
• Maintain accurate documentation and timely follow-ups

What we're looking for:

• Bilingual in French and Dutch — your language skills are your superpower!
• A customer-focused mindset and a positive, can-do attitude
• Strong communicator with excellent listening skills
• Curious, proactive, and eager to learn
• Team player who values details, quality and open collaboration

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

You can expect to receive:

• Competitive gross monthly salary
• €90 net allowance per month
• 100% reimbursement of public transportation costs for commuting to and from work.
• Meal vouchers worth €10 per day
• Insurance: group insurance, disability insurance, accident insurance
• 6‑month contract, with the possibility of extension based on positive performance, in a dynamic environment offering exciting career opportunities

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.

If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [e-mail]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)