Case Specialist

AXA Partners; Brussel; Sur place; EUR 29 000 - 38 000; Plein temps

Avantages offerts par ce poste

Public transport reimbursement

Meal vouchers (€10/day)

Group insurance

Disability insurance

Accident insurance

Net allowance €90/month

Résumé du poste

AXA Partners is seeking a Case Specialist to support clients navigating health and insurance needs with empathy and clear communication.

Therole involves guiding clients through opening and managing claim files via phone, email, or online channels, assessing needs, and ensuring proper documentation in the database while delivering high-quality service.

Qualifications

• Bilingual French and Dutch; knowledge of English and/or German is a plus.
• Experience in insurance or customer service environment.
• Knowledge of Belgian social security system and healthcare landscape is advantageous.
• Proficiency in MS Office and familiarity with departmental digital tools.
• Strong listening, empathy and client-oriented mindset.

Responsabilités

• Guide clients through opening and managing insurance claim files via phone, email, or online channels.
• Assess client needs and provide information about coverage, guarantees, and claims process.
• Collect and analyze information related to health insurance claims and data entry.
• Support clients with questions and ongoing assistance throughout the claim process.
• Manage internal and external communications for smooth coordination.
• Handle administrative tasks related to claims processing and timely payments.
• Follow procedures to ensure high-quality service and deadlines.

Connaissances

Bilingual French/Dutch

Customer service experience

Strong communication

Active listening

Empathy

MS Office proficiency

Outils

MS Office

Description du poste

Join our team as a Case Specialist, where your empathy and communication skills will make a real difference in helping clients navigate their health and insurance needs.

What You’ll Be Doing

• Guiding clients through the process of opening and managing insurance claim files via phone, email, or online channels.
• Assessing client needs and providing accurate information about their coverage, guarantees, and claims process.
• Collecting and analyzing information related to health insurance claims, ensuring proper documentation and data entry in the database.
• Supporting clients by answering questions, offering solutions, and providing ongoing assistance throughout the claim management process.
• Managing internal and external communications—both oral and written—to ensure smooth coordination and follow-up on cases.
• Handling standard administrative tasks related to claims processing, such as updating records, analyzing dossiers, and ensuring timely payments.
• Following established procedures to deliver high-quality service, ensuring compliance with deadlines and internal standards.

What You’ll Bring

• Bilingual proficiency in French and Dutch; knowledge of English and/or German is a plus.
• Previous experience in the insurance sector or customer service environment.
• Knowledge of the Belgian social security system and healthcare landscape is advantageous.
• Proficiency in MS Office and familiarity with departmental digital tools.
• Strong listening skills, empathy, and a client-oriented mindset.
• Excellent communication skills, both oral and written.
• An open-minded, proactive, and efficient approach to work

What We Offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

You Can Expect To Receive

• Competitive gross monthly salary
• €90 net allowance per month
• 100% reimbursement of public transportation costs for commuting to and from work.
• Meal vouchers worth €10 per day
• Insurance: group insurance, disability insurance, accident insurance

Who We Are

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [e-mail]