C005127 Support for Audio Video and Visual (AV/V) Services (NS) - WED 21 Oct

EMW; Henegouwen; On-site; EUR 70,000 - 100,000; Full time

Job summary

EMW in Mons, Belgium is seeking an experienced AV/V Services Engineer to implement and maintain secure AV/V systems for NATO-related projects. The role requires active NATO SECRET clearance and hands-on management of room systems, VTC codecs, and related hardware.

You will design layouts, implement security measures, and coordinate with customers to meet project requirements. Strong troubleshooting across networks, PKI and AD integration is essential for success.

Qualifications

• Active NATO SECRET clearance is required.
• Advanced proficiency in videoconferencing technologies and room systems.
• Experience with PKI and Active Directory integration.
• Experience with monitoring platforms (e.g., nGeniusOne, CA Spectrum, Splunk).
• Strong network troubleshooting skills on servers and end users.

Responsibilities

• Implement AV/V service demands for projects and ensure delivery per customer requirements.
• Create designs, room layouts, and implementation plans and document accreditation for projects.
• Maintain backend/frontend systems, applying security patches with minimal downtime.
• Monitor and improve AV services to reduce interruptions and support incidents.
• Identify opportunities for continual service improvements.

Skills

Videoconferencing Technologies

AV/V room systems management

PKI & AD integration

Monitoring platforms

Network troubleshooting

Tools

nGeniusOne

CA Spectrum

Splunk

CA Performance Management

Job description

Deadline Date: Wednesday 21 October 2026

Requirement: Support for Audio Video and Visual (AV/V) Services

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 160

Required Start Date: 16 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

AV/V Service Implementation

• Participate on the implementation of all AV/V service demands for projects and R2Ps requested by the customers and ensure the delivery of the AV/V services fulfilling customer requirements
• Create the designs, plans (room layouts, implementation plans) and required document to accredit the implemented projects or projects to be implemented

Maintenance

• Implement security measures (patches, updates, etc..) on the systems manually or supervise automatic deployment with no to minimal downtime
• Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability, continuity and optimum performance
• Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities

Continual Service Improvement

• Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures resulting in minimal to no service interruption
• Continuously improve the quality and efficiency of AV services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support
• Identify and provide opportunities for continuous service improvements

Requirements

Skills, Knowledge & Experience

• The candidate must have a currently active NATO SECRET security clearance
• Videoconferencing Technologies - Advanced Proficiency Level - At least 3 years' experience in problem solving, strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems
• Audio Video Visual Room systems- Advanced Proficiency Level - At least 3 years' experience/ Strong knowledge of managing AV/V room systems including VTC codec (HP/Poly, Cisco), camera's (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron), Video Wall TV Systems and other peripherals
• Communication Systems integration with PKI and Active Directory - Intermediate Proficiency Level - At least 2 years' experience/good knowledge in AD and PKI integration with Cisco products
• Experience with monitoring platforms and protocols - Intermediate Proficiency Level - At least 2 years' experience / good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum, etc
• Network - Intermediate Proficiency Level - At least 2 years' experience/ knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, nGeniusOne monitoring and analysis