C005127 Support for Audio Video and Visual (AV/V) Services (NS) - WED 21 Oct

EMW, Inc.; Henegouwen; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

EMW, Inc. in Mons, Belgium, is seeking an AV/V Service Engineer to implement and maintain AV/V services for NATO-related projects. The role is full-time on-site with a 160-hour scope, starting 16 November 2026 and ending 31 December 2026, with security clearance at NATO SECRET.

Responsibilities include designing implementation plans, accrediting projects, performing maintenance, and continuously improving AV service quality while ensuring maximum system availability.

Qualifikationen

• Active NATO SECRET clearance is required.
• 3+ years in videoconferencing and AV/V system management.
• Experience with PKI and Active Directory integration with Cisco products.

Aufgaben

• Design, plan and document AV/V service delivery for projects and R2P requirements.
• Maintain backend/frontend systems, apply patches and updates with minimal downtime.
• Monitor and improve AV/V services to reduce support needs.

Kenntnisse

NATO SECRET clearance

AV/V Technologies

Videoconferencing

ADPKI integration

Network troubleshooting

Monitoring platforms

Tools

HP/Poly

PEXIP

Crestron

Extron

Jobbeschreibung

Deadline Date: Wednesday 21 October 2026

Requirement: Support for Audio Video and Visual (AV/V) Services

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 160

Required Start Date: 16 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

AV/V Service Implementation

• Participate on the implementation of all AV/V service demands for projects and R2Ps requested by the customers and ensure the delivery of the AV/V services fulfilling customer requirements.
• Create the designs, plans (room layouts, implementation plans) and required document to accredit the implemented projects or projects to be implemented.

Maintenance

• Implement security measures (patches, updates, etc..) on the systems manually or supervise automatic deployment with no to minimal downtime.
• Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability, continuity and optimum performance.
• Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities

Continual Service Improvement

• Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures resulting in minimal to no service interruption.
• Continuously improve the quality and efficiency of AV services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support.
• Identify and provide opportunities for continuous service improvements.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Videoconferencing Technologies - Advanced Proficiency Level - At least 3 years' experience in problem solving, strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems.
• Audio Video Visual Room systems- Advanced Proficiency Level - At least 3 years' experience/ Strong knowledge of managing AV/V room systems including VTC codec (HP/Poly, Cisco), camera's (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron), Video Wall TV Systems and other peripherals.
• Communication Systems integration with PKI and Active Directory - Intermediate Proficiency Level - At least 2 years' experience/good knowledge in AD and PKI integration with Cisco products.
• Experience with monitoring platforms and protocols - Intermediate Proficiency Level - At least 2 years' experience / good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum, etc.
• Network - Intermediate Proficiency Level - At least 2 years' experience/ knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, nGeniusOne monitoring and analysis.