Business Analyst Service Now Consultant

Keystone Solutions; Brussel Hoofdstad; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Keystone Solutions is seeking an experienced Business Analyst for a client-site consultancy focusing on Service Now. The role involves translating business needs into functional requirements, modeling processes, and ensuring quality through end-to-end testing.

Strong stakeholder management, fluent communication in Dutch/French/English, and the ability to work autonomously within a team are essential. The candidate will model processes (UML/Aris), document requirements, and support change

Qualifications

• At least 6 years of experience as a Business Analyst, with strong analytical skills.
• Ability to model processes using UML/Aris and document requirements clearly.
• Knowledge of Service Now is preferable.
• Master’s degree or equivalent by experience is required.

Responsabilités

• Identify and understand business/client needs and reflect on tooling feasibility and strategy.
• Define and analyze the business model and data flow; document new processes and data models in Service Now.
• Translate needs into requirements for target solutions in Service Now; document requirements per squad standards; liaise with contributors.
• Prepare and participate in end-to-end testing of new functionalities for quality.
• Support onboarding by mapping needs with delivered functionalities (change management).
• Act as interface between stakeholders; communicate fluently both orally and in writing.
• Identify, communicate and manage constraints, risks, issues for qualitative delivery (including Opus owner and feature owner roles).
• Work autonomously while being a strong team player.

Connaissances

UML

Aris

Mock-ups

Stakeholder management

Analytical thinking

Documentation

Formation

Master’s degree or equivalent by experience

Outils

Service Now

MS Office

Description du poste

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Business Analyst for Service Now. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.

Responsibilities:

• Identify and understand business/client needs, challenge them when required, and help the business reflect on needs regarding the fit with the tool (functional and technical feasibility) and tooling strategy. Obtain formal validation of collected requirements using mock-ups and visuals.
• Define and analyze the business model using modeling techniques and methods such as Aris and UML diagrams. Understand the end-to-end process and data flow, analyze and document new processes and data models in Service Now.
• Analyze and translate business/client needs into requirements for building target solutions in Service Now. Formalize and document requirements following squad standards, participate in functional analysis, and liaise with other contributors as needed.
• Prepare and participate in end-to-end testing of new functionalities to ensure maximal quality.
• Support business onboarding on new solutions by mapping needs with delivered functionalities (change management).
• Act as an interface between stakeholders, communicating fluently both orally and in writing.
• Identify, communicate, and manage constraints, impediments, risks, and issues to ensure qualitative delivery (including Opus owner and feature owner roles).
• Work autonomously while being a strong team player.

Language Requirements:

• Dutch: Strong written and spoken communication skills
• French: Strong written and spoken communication skills
• English: Strong written and spoken communication skills

Education:

• Master’s degree or equivalent by experience

Required Experience / Knowledge:

• At least 6 years of relevant experience in a Business Analyst role, with some functional analysis knowledge. Knowledge of Service Now is preferable.

Technical Experience:

• Mandatory: Experience with conceptual modeling techniques and methods (UML, Aris, mock-ups), good expertise in MS Office
• Preferable: Functional and technical basic knowledge

Business Experience:

• Mandatory: Good understanding of workflow processes, excellent analytic skills, customer centricity and empathy, great stakeholder management, great communicative skills
• Preferable: Knowledge of Agile methodology (or execution roles such as Opus owner, feature owner), knowledge of the banking sector, knowledge of Service Now

Soft Skills:

• Analytical mind – conceptual thinking, curious
• Customer centric, great stakeholder management, good communication skills
• Structured
• Problem-solver
• Quality-minded and eye for detail
• Delivery-oriented on own scope
• Open to change and ability to integrate change in the roadmap
• Self-leading (empowered, autonomous worker with end-to-end ownership)

Why Join Keystone Solutions?

• Consultancy Nature: You will work on-site as a consultant, representing Keystone Solutions in dynamic client environments.
• Dynamic Projects: Experience a wide variety of challenges and projects across different industries and client settings.
• Turbo-Charged Learning: Benefit from continuous professional development and broad learning experiences that accelerate your expertise.
• Skyrocketing Ambition: Keystone Solutions is committed to your career growth, offering a framework that supports your ambitions.
• Values: As a K-Stone, you bring our core values of integrity, excellence, and collaboration to every engagement.