Brussels IT Support Manager — On-site 2 Days/Week

Response Informatics Limited.

Brussel

Hybrid

EUR 60,000 - 90,000

Full time

9 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Response Informatics Limited. is seeking an IT Support Manager to lead the support function in Belgium. The role involves working onsite with client teams and integrating with the Development team for the initial assignment.

The candidate should have an IT degree with 5 years of relevant experience, strong ITIL/ITSM knowledge, and hands-on experience with incident, request, problem and knowledge management. English proficiency is essential.

Qualifications

ITIL/ITSM knowledge required.
Experience handling incidents, requests, problems and knowledge management.
Experience in user support and coordinating with stakeholders.
Knowledge bases, docs and wiki infrastructure familiarity.

Responsibilities

Organise and implement information systems support.
Design, implement and improve ITSM processes including incident, request, problem and knowledge management.
Create and maintain knowledge bases, user manuals and wiki pages.
Provide guidance to business users on ICT tools and systems.
Monitor support performance, ticket quality, resolution times and service levels.
Elaborate and implement relevant support processes.