IT Support Manager — ITIL/ITSM Lead (On-site)

EUROPEAN DYNAMICS Group

Brussel Hoofdstad

Hybride

EUR 60 000 - 80 000

Plein temps

Il y a 8 jours

Générateur de candidature

Une candidature sur mesure pour ce poste — un CV et une lettre de motivation personnalisés qui correspondent à l’offre.

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Avantages offerts par ce poste

Full benefits package

On-site work

Résumé du poste

EUROPEAN DYNAMICS is seeking an IT Support Manager based in Belgium to join the development team and collaborate closely with a major client’s IT team on site. The role includes organizing IT information system support, shaping ITSM processes and maintaining knowledge bases and documentation.

Candidate should have a university IT degree with 5 years' experience, strong ITIL/ITSM knowledge, and excellent English.

Qualifications

University degree in IT and 5 years of relevant IT experience.
Knowledge of ITIL/ITSM principles and processes.
Experience with Incident, Request, Problem and Knowledge Management.
Experience in user support, troubleshooting and stakeholder coordination.
Excellent command of English.
Knowledge of wiki, collaborative sites and support documentation.

Responsabilités

Organise and implement IT information systems support.
Design, implement and improve ITSM processes (Incident, Request, Problem, Knowledge).
Create and maintain knowledge bases, user manuals and wiki pages.
Provide guidance to business users on ICT tools.
Monitor support performance, ticket quality, resolution times and service levels.
Elaborate and implement relevant support processes.