Broker Success Manager (Belgium)

Stoïk; Antwerpen; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive benefits

Hybrid working model

Clear career progression

Job summary

Stoïk is expanding its Broker Success team in Belgium. As Broker Success Manager, you will be the main contact for our partner brokers, helping them maximise value from the Stoïk platform and shaping new features through close collaboration with product and underwriting.

You will manage contract updates, renewals, onboarding, and compliance with our standards, using a hands-on approach to learn our policies and deliver an outstanding broker experience.

Qualifications

• Dutch (Flemish) mother tongue required.
• Professional English, written and spoken, required.
• French language skills a plus.

Responsibilities

• Handle broker requests to update insurance contracts through our ticketing system, quickly and reliably.
• Help brokers use the Stoïk platform and understand what each of them needs.
• Manage renewals for small and mid-size clients; coordinate renewals for larger clients with Underwriting team.
• Show brokers how to handle renewals directly on our platform; learn our policies inside out in the first months.
• Make sure broker partners meet compliance standards; provide top onboarding experience with Sales Team.

Skills

Dutch (Flemish) mother tongue

Professional English

French

Job description

About Stoïk

Stoïk protects European SMEs and mid-sized companies against cyber risk. Founded in 2021, Stoïk is a cyber insurer that combines cyber insurance with our own security tools, managed services and an in-house incident response team (CERT), so we support companies before, during and after an attack. Our CERT sees first‑hand which attacks cost companies money, and that shapes the prevention we build.

Our ambition: become the CISO of Europe.

• 15,000+ companies protected across 7 European markets
• 2,000+ broker partners
• 300+ incidents handled by our CERT every month
• 200+ people, backed by €70m+ from a16z, Alven and Munich Re

Your role

As Broker Success Manager, you'll be the main point of contact for our partner brokers in Belgium on everything related to their cyber insurance contracts. You'll help them get the most out of the Stoïk platform, build lasting relationships, and help shape new product features by following their development and coordinating their rollout.

Key responsibilities

Contract management

• Handle broker requests to update insurance contracts through our ticketing system, quickly and reliably
• Help brokers use the Stoïk platform and understand what each of them needs

Renewals support

• Manage renewals for our small and mid-size clients
• Coordinate renewals for larger clients together with our Underwriting Team
• Show brokers how to handle renewals directly on our platform, a real change in an industry where this usually happens by email
• In your first few months, you'll get to know our insurance policies inside out

Broker onboarding

• Make sure our broker partners meet our compliance standards
• Give our top brokers a first-class onboarding experience, working closely with our Sales Team

Qualifications

• Dutch (Flemish) mother tongue – required
• Professional English, written and spoken – required
• French – a big plus
• Experience in the insurance industry (cyber insurance experience is a bonus)
• Strong communication skills, a sharp eye for detail, and a fast, hands‑on way of learning and solving problems

What we offer

• A competitive salary package
• Comprehensive benefits
• A modern, hybrid working model offering genuine flexibility between home and office
• Clear pathways for long‑term career progression

Hiring process

1 30‑minute call with our Broker Success Team Lead

2 45‑minute case study with our Operations team

3 Interview with a member of our Underwriting team

4 In‑office interview with our founders