Broker Success Manager - Belgium | Hybrid & Growth

Stoïk; Antwerpen; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive benefits

Hybrid working model

Clear career progression

Job summary

Stoïk is expanding its Broker Success team in Belgium. As Broker Success Manager, you will be the main contact for our partner brokers, helping them maximise value from the Stoïk platform and shaping new features through close collaboration with product and underwriting.

You will manage contract updates, renewals, onboarding, and compliance with our standards, using a hands-on approach to learn our policies and deliver an outstanding broker experience.

Qualifications

• Dutch (Flemish) mother tongue required.
• Professional English, written and spoken, required.
• French language skills a plus.

Responsibilities

• Handle broker requests to update insurance contracts through our ticketing system, quickly and reliably.
• Help brokers use the Stoïk platform and understand what each of them needs.
• Manage renewals for small and mid-size clients; coordinate renewals for larger clients with Underwriting team.
• Show brokers how to handle renewals directly on our platform; learn our policies inside out in the first months.
• Make sure broker partners meet compliance standards; provide top onboarding experience with Sales Team.

Skills

Dutch (Flemish) mother tongue

Professional English

French

Job description

Stoïk is expanding its Broker Success team in Belgium. As Broker Success Manager, you will be the main contact for our partner brokers, helping them maximise value from the Stoïk platform and shaping new features through close collaboration with product and underwriting.

You will manage contract updates, renewals, onboarding, and compliance with our standards, using a hands-on approach to learn our policies and deliver an outstanding broker experience.