Brand Representative - Docks Bruxsel, Hollister

Abercrombie & Fitch Co.; Brussel; Sur place; EUR 21 000 - 27 000; Plein temps

Résumé du poste

Abercrombie & Fitch Co. in Brussels is seeking Brand Representatives to bring our store experience to life. You will engage customers, assist them in finding products, and maintain a welcoming, well-presented environment.

In this role you will support replenishment, ensure clean visuals, handle purchases and returns at the cash wrap, and assist with online orders and in-store pick-up, contributing to a seamless shopping experience.

Qualifications

• Experience in retail or customer service.
• Ability to advise on style and fit.
• Friendly and approachable.

Responsabilités

• Customer Experience: provide warm, welcoming service and assist customers; grow relationships with shoppers across categories.
• Sales Floor Maintenance: keep the store organized, clean, and visually appealing with proper presentation.
• Cash Wrap Operations: process purchases, returns, and exchanges accurately and efficiently.
• Online Orders: support Save the Sale orders, in-store pickup, and ship-from-store packaging.

Connaissances

Customer service

Styling guidance

Cash handling

Product knowledge

Description du poste

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.