Bilingual Guest Relations & VIP Arrivals Specialist

Hotel Amigo; Brussel; Sur place; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Discounted hotel rates

Learning & development opportunities

Meals on duty

Social activities & events

Recognition programs

Annual awards

Résumé du poste

Hotel Amigo in Brussels is seeking a proactive Guest Relations professional to ensure every guest has a memorable experience from arrival to departure. You will join a passionate team dedicated to delivering exceptional hospitality.

The role emphasizes warm, professional guest interactions, VIP arrangements, and collaboration with other departments to meet guest needs and exceed expectations.

Qualifications

• Very good spoken and written proficiency in French and English.
• Excellent grooming standards.
• Great collaboration with other departments.
• Goes that extra mile to satisfy guests.

Responsabilités

• Greet guests warmly and professionally upon arrival and departure.
• Assist in preparing VIP arrivals, welcome amenities and special arrangements.
• Handle guest inquiries, requests and guest feedback while applying service standards at all times.
• Be attentive to client requests, take notes and ensure their execution.

Connaissances

French language proficiency

English language proficiency

Grooming standards

Interdepartmental collaboration

Customer care mindset

Description du poste

Hotel Amigo in Brussels is seeking a proactive Guest Relations professional to ensure every guest has a memorable experience from arrival to departure. You will join a passionate team dedicated to delivering exceptional hospitality.

The role emphasizes warm, professional guest interactions, VIP arrangements, and collaboration with other departments to meet guest needs and exceed expectations.