BeNeLux Key Retail Field Service Exec

CHEP Benelux Nederland BV; Belgique; Remote; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Laptop

Mobile phone with contract

Company car

13th month

27 days annual leave

8% holiday allowance paid May

Net expense allowance €158.83 per moth

Remote/telework support

CHEP bonus plan (band II)

Job summary

CHEP Benelux is seeking a Field Service Executive to manage top retail accounts across BeNeLux. You will partner with a Key Account Manager to deliver exceptional service, operational excellence, and commercial success.

You will ensure assets move efficiently through the supply chain and are returned cost-effectively. You will travel regularly within the Netherlands and client sites, building trusted relationships with operational teams and driving improvements in KPIs.

Qualifications

• Strong command of Dutch & English required.
• Experience in customer service, operations, logistics, account support, retail, field service, or supply chain is beneficial.
• Ability to manage multiple priorities and collaborate across functions.

Responsibilities

• Serve as the primary operational contact for a portfolio of retail accounts.
• Build relationships with customer operational teams and distribution center stakeholders.
• Collaborate with the Key Account Manager to deliver a seamless customer experience.
• Monitor account KPIs and drive improvement actions.
• Coordinate with internal teams to resolve issues and ensure smooth asset movement.
• Travel across the Netherlands and client locations as required.

Skills

Account Management

Adaptability

Asset Management

Business Strategies

Communication

Customer Retention

Customer Satisfaction

Empathy

Negotiation

Relationship Management

Revenue Growth

Solutions Development

Strategic Planning

Taking Ownership

Teamwork

Understand Customers

Value Propositions

Job description

CHEP Benelux is seeking a Field Service Executive to manage top retail accounts across BeNeLux. You will partner with a Key Account Manager to deliver exceptional service, operational excellence, and commercial success.

You will ensure assets move efficiently through the supply chain and are returned cost-effectively. You will travel regularly within the Netherlands and client sites, building trusted relationships with operational teams and driving improvements in KPIs.