Benelux E‑Commerce & Omnichannel Lead

Longchamp; Brussel Hoofdstad; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Transport reimbursement

Staff discounts

Job summary

Longchamp, a world-renowned family business, is seeking an E-Commerce & Omnichannel Manager to base in our Brussels office. You will own Longchamp.com performance locally and drive a seamless brand experience across online and in-store touchpoints.

Reporting to the General Manager Benelux, you will collaborate with HQ, EMEA teams, and the marketing unit to grow traffic, optimise UX, and manage omnichannel strategies from acquisition to delivery.

Qualifications

• Around 5 years' experience in a similar e-commerce and omnichannel role.
• Master's degree in Digital Marketing or from a Business School.
• Fluent English and Dutch is compulsory; French is a plus.
• Strong command of traffic analysis, reporting tools, and optimisation.
• Knowledge of SFCC (Salesforce Commerce Cloud) is a plus.

Responsibilities

• Own the local performance of Longchamp.com from acquisition through to conversion.
• Partner with HQ and EMEA e-commerce teams to improve the online customer experience.
• Collaborate with marketing to strengthen traffic acquisition and its quality.
• Deliver data-driven strategies for a best-in-class user experience and e-merchandising.
• Oversee content updates and feed local insights to the Benelux market.

Skills

E-commerce strategy

Omnichannel

Web analytics

UX design

Traffic analysis

Education

Master's degree in Digital Marketing

Tools

SFCC

Job description

Longchamp, a world-renowned family business, is seeking an E-Commerce & Omnichannel Manager to base in our Brussels office. You will own Longchamp.com performance locally and drive a seamless brand experience across online and in-store touchpoints.

Reporting to the General Manager Benelux, you will collaborate with HQ, EMEA teams, and the marketing unit to grow traffic, optimise UX, and manage omnichannel strategies from acquisition to delivery.