E‑Commerce & Omnichannel Lead — Benelux

Longchamp; Brussel; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Transport reimbursement

Staff discounts

Professional development

Inclusive, people-first culture

Performance incentives

Résumé du poste

Longchamp in Brussels seeks an experienced E-Commerce & Omnichannel Manager to own the local Longchamp.com performance and ensure a seamless brand experience across online and in-store touchpoints.

Reporting to the General Manager Benelux, you will collaborate with HQ and EMEA teams, optimise traffic, UX, and e merchandising, and drive omnichannel services roadmap while managing partnerships and P&L.

Qualifications

• Around 5 years' experience in a similar e-commerce/omnichannel role.
• Master's degree in Digital Marketing or from a Business School.
• Ability to develop and manage end-to-end e-commerce and omnichannel strategy.
• Strong traffic analysis and web analytics skills.
• Excellent understanding of UX and the customer journey.
• Knowledge of SFCC is a plus.
• Fluent English and Dutch are compulsory; French is a plus.

Responsabilités

• Own the local performance of Longchamp.com from acquisition through to conversion.
• Lead omnichannel initiatives (Click & Collect, Find in Store, E-reservation, Web-to-Store).
• Manage e-retail and e-wholesale partnerships and brand store pages.
• Deliver reporting, analysis, and recommendations to improve KPIs and brand experience.

Connaissances

E-commerce

Omnichannel strategy

Web analytics

UX & customer journey

Traffic analysis

Brand alignment

Dutch language

English language

Formation

Master's degree in Digital Marketing or Business School

Outils

SFCC (Salesforce Commerce Cloud)

Description du poste

Longchamp in Brussels seeks an experienced E-Commerce & Omnichannel Manager to own the local Longchamp.com performance and ensure a seamless brand experience across online and in-store touchpoints.

Reporting to the General Manager Benelux, you will collaborate with HQ and EMEA teams, optimise traffic, UX, and e merchandising, and drive omnichannel services roadmap while managing partnerships and P&L.