Amicable Collection Officer

Rhox; Brussel; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Rhox in Belgium is seeking a senior amicable collection officer to recover unpaid instalments before litigation. You will combine customer contact, file analysis and negotiation, using MS Office and IT tools to ensure timely treatment.

The role requires at least two years of relevant business experience and an interest in finance and banking products. You will handle contacts in arrears, review files, explain positions and negotiate practical arrangements while documenting actions in the

Qualifications

• At least 2 years of relevant business experience in operations, customer arrears, or collections.
• Proficient use of MS Office and related IT tools for documentation and workflow.
• Strong communication, diplomacy and negotiation abilities in customer contacts.

Responsabilités

• Recover unpaid instalments before litigation by contacting customers in arrears and agreeing follow-up actions.
• Manage outgoing and incoming customer contacts with a customer-oriented approach.
• Analyse arrears files to establish history, treatment and next action.
• Negotiate practical payment arrangements while upholding process requirements.
• Record outcomes and agreements in the systems for reliable follow-up.
• Use MS Office and IT tools to maintain precise documentation and support daily operations.

Connaissances

Customer arrears experience

MS Office proficiency

Negotiation skills

File analysis

Communication skills

Formation

Bachelor's or Master's degree

Outils

MS Office suite

CRM systems

Description du poste

A financial services organisation handles customer arrears operations to recover unpaid instalments before files move to litigation. In this senior amicable collection officer role, you will combine customer contact, file analysis and negotiation, using MS Office and various IT tools to ensure each case receives accurate and timely treatment. The position requires at least two years of relevant business experience and an interest in finance and banking products.

The mission

The team manages overdue payment files at the stage where direct contact and negotiated solutions can prevent escalation to formal recovery. The work combines operational administration with customer-facing communication, requiring a clear view of payment history, outstanding instalments and the appropriate next step for each file. Accurate handling matters because decisions made at this stage affect both customer follow-up and whether a case proceeds to litigation. The role therefore sits at the intersection of debt collection, customer service and financial operations.

On a day-to-day basis, you will make and receive contacts with customers in arrears, review their files and determine the appropriate treatment. You will explain the outstanding position, listen to the customer's situation and negotiate practical arrangements within the applicable process. You will document contacts, decisions and follow-up actions in the relevant systems, while using MS Office and other IT tools to support reliable administration. Your analysis and negotiation will help keep recoverable cases out of litigation and ensure that files are progressed consistently.

Your responsibilities

• Recover unpaid instalments before litigation by reaching customers in arrears and agreeing appropriate follow-up.
• Manage outgoing and incoming customer contacts, providing clear information and maintaining a customer-oriented approach.
• Analyse arrears files accurately to establish the relevant history, treatment and next action.
• Negotiate practical payment arrangements while remaining assertive about outstanding obligations and process requirements.
• Record contact outcomes and agreements accurately in the relevant systems, enabling consistent follow-up.
• Apply MS Office and various IT tools to maintain precise documentation and support daily collection operations.

Your profile

Essential skills

• Bring at least 2 years of relevant business experience in operations, customer arrears, collections, or a comparable environment.
• Apply technical experience in operational work and adapt confidently to various IT tools.
• Use MS Office effectively for documentation, file handling and follow-up.
• Communicate strongly in customer interactions, combining diplomacy, assertiveness and negotiation.
• Analyse files precisely, solve problems independently and maintain quality under pressure.
• Work independently while contributing to a team and remaining flexible when priorities change.

Preferred skills

• Show a strong interest in finance and banking products, with enough understanding to discuss payment obligations accurately.

Languages

• Dutch: C1 or above, with strong written and spoken communication.
• French: C1 or above, with strong written and spoken communication.
• English: C1 or above, with profound professional knowledge.

Education

Bachelor's or Master's degree.