Collector Front End

Axis Group - HR Advisor; Brussel Hoofdstad; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

AXIS Group is hiring a Collector Front End to engage with customers in Dutch and French, resolving payment delays and maintaining positive relationships. Your bilingual skills will guide negotiations and help develop long-term solutions.

This full-time interim role offers comprehensive training, a collaborative work environment, and potential extension, with responsibilities including calling customers, explaining balances, and proposing payment commitments.

Qualifications

• Experience in customer service, telephone contact, or banking.
• Strong listening and communication skills.
• Proficient in Dutch and French with bilingual communication.
• Solution-oriented and professional under pressure.
• Team player who works structured and accurate.

Responsabilités

• Contact customers by phone with light to moderate delays.
• Inform customers about outstanding payments and remind obligations.
• Identify reasons behind payment delays.
• Encourage customers to regularise by payment commitments.
• Register and follow up on commitments in systems.
• Propose solutions to avoid delays, e.g., direct debits.
• Explain banking products: current accounts, cards and loans.
• Answer questions and provide clear information about financial situation.
• Maintain professional, respectful relationship with customers.
• Collaborate with colleagues for consistent follow-up of files.

Connaissances

Customer service experience

Phone communication

Active listening

Bilingual Dutch/French

Persuasion skills

Description du poste

Join our dynamic team as a Collector Front End, where your bilingual skills in Dutch and French will shine! In this role, you will engage with customers to understand and resolve payment delays while fostering positive relationships. Your commercial mindset and empathetic approach will guide negotiations and help develop long-term solutions. This interim position offers a full-time commitment with the potential for extension, comprehensive training, and a collaborative work environment.

Responsibilities

• You contact customers by phone who have a light to moderate payment delay;
• You inform customers about their outstanding payments and remind them of their payment obligations;
• You identify and understand the reasons behind the payment delay;
• You encourage customers to regularise their situation by agreeing on payment commitments;
• You register and follow up on payment commitments in the relevant systems;
• You propose solutions to help customers avoid future payment delays, such as direct debits or standing orders;
• You explain the functioning of the relevant banking products, including current accounts, credit cards and personal loans;
• You answer customers’ questions and provide clear information about their financial situation;
• You maintain a professional, respectful and solution-oriented relationship with customers, including in sensitive situations;
• You collaborate with your colleagues to ensure consistent and efficient follow-up of customer files.

Requirements

• You have a first experience in customer service, telephone contact, collections or banking;
• You are comfortable communicating with customers by phone;
• You have strong listening, communication and persuasion skills;
• You are proficient in both Dutch and French, with excellent bilingual communication skills;
• You are solution-oriented and remain professional in challenging situations;
• You work in a structured and accurate manner;
• You enjoy working as part of a team and are motivated by achieving objectives.

Offer

• An interim position lasting several months, with the potential for prolongation;
• A full-time commitment to ensure stability and engagement within the team;
• Comprehensive training and onboarding assistance to help you acclimate effectively;
• A well-organized and professional workplace that promotes efficiency and collaboration;
• An opportunity to gain significant experience in the fields of collections and financial services.