Customer‑Focused Debt Recovery Specialist

Nexeo; Brussel; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Nexeo is seeking an Amicable Collection Officer to join the banking and financial services team in Brussels. You will manage amicable recovery of unpaid instalments and contact customers with arrears, aiming to resolve matters before litigation.

The role suits finance-minded professionals with strong communication, negotiation and problem-solving skills, comfortable handling sensitive conversations and maintaining professional, customer-oriented relationships.

Qualifications

• Bachelor's or Master's degree required or equivalent.
• Proven experience in collection, banking, finance, or customer service is advantageous.
• Excellent communication and negotiation skills are essential.
• Strong analytical and problem-solving mindset for handling sensitive cases.

Responsabilités

• Manage amicable recovery of unpaid instalments and outstanding amounts.
• Contact customers with payment arrears through outgoing and incoming communications.
• Follow up proactively to understand delays and prevent escalation to litigation.
• Analyze files to determine appropriate recovery approach and negotiate payment solutions.
• Document contacts, actions, and agreements accurately in the systems.

Connaissances

Communication skills

Negotiation

Analytical thinking

Customer service

Multilingual communication

Team collaboration

Stress resistance

Problem-solving

Diplomacy

Portfolio management

Formation

Bachelor's or Master's degree

Outils

MS Office

Excel

Word

Outlook

IT tools

Description du poste

Nexeo is seeking an Amicable Collection Officer to join the banking and financial services team in Brussels. You will manage amicable recovery of unpaid instalments and contact customers with arrears, aiming to resolve matters before litigation.

The role suits finance-minded professionals with strong communication, negotiation and problem-solving skills, comfortable handling sensitive conversations and maintaining professional, customer-oriented relationships.