AISB-975 Process Officer

Abakus IT-Solutions; Brussel Hoofdstad; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Abakus IT-Solutions is seeking an experienced Process Officer to support analysis, documentation, and continuous improvement of card-related business processes in a banking environment. You will help optimize operational efficiency by designing, documenting, and maintaining end-to-end processes while collaborating with multiple stakeholders.

This role emphasizes process management, business analysis, and operational excellence.

Qualifications

• 3 to 5 years of experience as a Process Officer, Business Analyst, or Process Analyst.
• Strong experience in process modelling and technical documentation.
• Excellent technical writing and documentation skills.

Responsabilités

• Analyze and document existing business processes using recognized process modelling methodologies.
• Manage and maintain end-to-end AS-IS process documentation.
• Review, update, and optimize operational processes to improve efficiency and quality.
• Produce clear and structured process documentation.
• Manage process-related documentation and ensure it remains accurate and up to date.
• Design and improve Incident Management processes.
• Create process maps and flowcharts using modelling tools.
• Collaborate with business stakeholders to identify improvement opportunities.
• Ensure consistency, quality, and governance across process documentation.

Connaissances

Process modelling

Technical documentation

Workflow design

Card payment tech knowledge

Incident Management

Outils

Visio

ARIS

Microsoft Office

Description du poste

We're looking for an experienced Process Officer to support the analysis, documentation, and continuous improvement of card-related business processes. In this role, you'll help optimize operational efficiency by designing, documenting, and maintaining end-to-end processes while collaborating with multiple stakeholders in a dynamic banking environment.

If you're passionate about process management, business analysis, and operational excellence, this is a great opportunity to make a real impact.

Your Responsibilities

• Analyze and document existing business processes using recognized process modelling methodologies.
• Manage and maintain end-to-end AS-IS process documentation.
• Review, update, and optimize operational processes to improve efficiency and quality.
• Produce clear and structured process documentation.
• Manage process-related documentation and ensure it remains accurate and up to date.
• Design and improve Incident Management processes.
• Create process maps and flowcharts using modelling tools.
• Collaborate with business stakeholders to identify improvement opportunities.
• Ensure consistency, quality, and governance across process documentation.

What We're Looking For

• 3 to 5 years of experience as a Process Officer, Business Analyst, or Process Analyst.
• Strong experience in process modelling and technical documentation.
• Proficiency with Visio, ARIS, and Microsoft Office.
• Good understanding of workflow management and business process design.
• Excellent technical writing and documentation skills.
• Knowledge of the banking industry is a strong asset.
• Familiarity with modern card payment technologies such as Google Pay, Android Pay, or Payconiq is highly appreciated.
• Experience designing Incident Management processes is a strong plus.
• Knowledge of card fraud and dispute management is an asset.
• Previous experience in a banking environment is considered a plus.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-oriented and diplomatic.
• Structured and detail-oriented.
• Autonomous and proactive.
• Quality-focused with a continuous improvement mindset.
• Results-driven and organized.

Languages

• Strong written and spoken communication skills in French, Dutch, and English.

Additional Information

• Work Model: Hybrid

Ready to improve tomorrow's card processes?

If you're passionate about process optimization, operational excellence, and the banking industry, we'd love to hear from you.