Process Officer

Nexeo; Belgique; Sur place; EUR 55 000 - 73 000; Plein temps

Résumé du poste

Nexeo is seeking a Process Officer to support a banking client with process analysis, documentation, and governance. You will contribute to Incident Management design and ensure processes are clearly documented and aligned with business needs.

The role emphasizes collaboration with stakeholders across operational domains, delivering high-quality process maps and governance artefacts in a dynamic environment.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• 3–5 years of experience in process management, analysis, or operational excellence.
• Strong writing and documentation skills with BPMN literacy.
• Experience with process modelling tools and governance.
• Knowledge of banking sector is a plus.

Responsabilités

• Define, analyze, and document existing business processes using recognised modelling techniques.
• Manage end-to-end process descriptions and AS-IS documentation.
• Review, update, and optimise processes to improve efficiency and consistency.
• Create and maintain process documentation, procedures, and guidelines.
• Design and improve Incident Management processes and workflows.

Connaissances

Process documentation

Process modelling

Technical writing

Stakeholder management

Analytical thinking

Multilingual communication

Formation

Bachelor's or Master's degree

Outils

Visio

ARIS

BPMN

Description du poste

Overview

Nexeo is looking for a Process Officer to support one of its clients in the banking sector. The mission focuses on process analysis, documentation, optimization, and governance within a dynamic operational environment, with a particular emphasis on process management and incident management frameworks.

As a consultant, you will have the opportunity to be part of Nexeo:

• An international consultancy active in banking, finance, insurance, and public sectors
• More than 450 consultants across Europe and North America
• High-impact business transformation and operational excellence programs
• Continuous learning and career development opportunities

Mission Context

Our client is looking for a Process Officer to support the analysis, documentation, and maintenance of business processes across operational and business domains. You will play a key role in ensuring that processes are clearly documented, maintained, and aligned with business needs. You will also contribute to the design and improvement of Incident Management processes while supporting process governance initiatives across the organization.

Function Description

• Define, analyze, and document existing business processes using recognized process modelling techniques and methodologies
• Manage end-to-end process descriptions and maintain accurate AS-IS process documentation
• Review, update, and optimize existing processes to improve operational efficiency and consistency
• Create and maintain process documentation, procedures, and operational guidelines
• Ensure proper document management and governance of process-related artefacts
• Design, document, and improve Incident Management processes and workflows
• Develop process flowcharts and visual representations using process modelling tools
• Collaborate with business stakeholders to collect information, validate process descriptions, and identify improvement opportunities
• Support process governance initiatives and contribute to continuous improvement efforts
• Ensure consistency, quality, and compliance of process documentation across the organization

Language Requirements

• Dutch: Strong written and verbal communication skills
• French: Strong written and verbal communication skills
• English: Strong written and verbal communication skills

Education

• Bachelor\'s or Master\'s degree

Required Experience

• Minimum 3 to 5 years of relevant experience in Process Management, Process Analysis, Business Process Documentation, or Operational Excellence

Technical Skills

• Mandatory:
• Strong technical writing and documentation skills
• Experience with process modelling techniques and methodologies
• Experience with process modelling tools such as Visio, ARIS, or similar tools
• Ability to create and maintain process maps, flowcharts, and process documentation
• Good understanding of workflow processes and operational procedures

• Nice to Have:
• Knowledge of the banking sector and financial services environment
• Knowledge of card payment technologies such as Google Pay, Android Pay, Payconiq, and related payment ecosystems
• Knowledge of card fraud management and dispute handling processes
• Previous experience within BNP Paribas Fortis is considered a strong asset

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Diplomatic and customer-oriented mindset
• Structured and methodical approach to work
• Ability to work independently and proactively
• High level of accuracy and attention to detail
• Goal-oriented with strong organizational skills
• Ability to manage multiple priorities in a dynamic environment

Why Join Us

Join Nexeo and contribute to operational excellence initiatives within a leading financial institution. You will play a key role in documenting, improving, and governing business processes while collaborating with a wide range of stakeholders in a challenging and rewarding banking environment.