AISB-1005 IT Service Desk Operator - Medior

Abakus IT-Solutions; Namen; Hybride; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Long-term assignment up to 3 years

Technically diverse role

Modern technologies

Résumé du poste

ABAKUS IT SOLUTIONS is seeking an IT Service Desk Operator – Medior to support and maintain business-critical IT services. You will handle incidents, manage user access, and troubleshoot across Windows and Linux environments.

Expect hands-on work with Windows 11, Active Directory, and ITSM tools like GLPI, Jira and Confluence. The role combines service desk tasks with system administration and scripting, offering a long-term opportunity to grow within a technical team using modern tooling and

Qualifications

• Medior IT Service Desk professional with at least 3 years of relevant experience and a solid technical background.
• Windows Server & Linux environments – minimum 3 years.
• Windows 11 – minimum 3 years.
• Active Directory – minimum 3 years.
• GLPI and Jira Service Desk, or equivalent ITSM/ticketing platforms – minimum 3 years.
• Jira and Confluence – minimum 2 years.
• ITSM / ITIL principles and experience working with structured support processes – minimum 3 years.
• Experience with Agile and Kanban methodologies.
• Scripting experience using technologies such as: PowerShell, Bash, Batch, KIX.
• Strong troubleshooting and problem-solving skills.
• Good documentation and communication skills.
• Ability to work independently while collaborating effectively with technical teams.

Responsabilités

• Provide 1st and 2nd level technical support and troubleshoot incidents.
• Diagnose, track and resolve hardware, software and user-related issues.
• Prepare, configure and install Windows 11 workstations and IT equipment.
• Install and distribute business applications and software packages.
• Manage user accounts, permissions and Active Directory access rights.
• Perform installations and maintenance across different sites.
• Maintain accurate hardware and software inventories.
• Monitor system availability and perform periodic operational checks.
• Work with ticketing and collaboration tools such as GLPI, Jira and Confluence.
• Contribute to continuous improvement of Service Desk processes and operational procedures.

Connaissances

Windows Server

Linux

Active Directory

GLPI

Jira Service Desk

Confluence

PowerShell

Bash

Batch

KIX

Agile

Kanban

Troubleshooting

Documentation

Communication

Independent work

Outils

Jira

Confluence

Description du poste

AISB-1005 IT Service Desk Operator - Medior

ABAKUS IT SOLUTIONS is looking for an experienced IT Service Desk Operator – Medior to join an established IT environment and contribute to the day-to-day operation, support and maintenance of business-critical IT services. You will act as a key technical point of contact for users, handling incidents and service requests while ensuring that workstations, applications, access rights and IT infrastructure remain operational and reliable. This is a hands-on role combining Service Desk support, workstation management, system administration and technical troubleshooting.

Your Responsibilities

• Provide 1st and 2nd level technical support and troubleshoot incidents.
• Diagnose, track and resolve hardware, software and user-related issues.
• Prepare, configure and install Windows 11 workstations and IT equipment.
• Install and distribute business applications and software packages.
• Manage user accounts, permissions and Active Directory access rights.
• Perform installations and maintenance across different sites.
• Maintain accurate hardware and software inventories.
• Manage IT consumables and equipment.
• Install and configure development and analysis tools when required.
• Monitor system availability and perform periodic operational checks.
• Consult logs and perform basic technical investigations.
• Produce installation reports, technical documentation and operating procedures.
• Work with ticketing and collaboration tools such as GLPI, Jira and Confluence.
• Contribute to continuous improvement of Service Desk processes and operational procedures.

Technical Qualifications

• Medior IT Service Desk professional with at least 3 years of relevant experience and a solid technical background.
• Windows Server & Linux environments – minimum 3 years.
• Windows 11 – minimum 3 years.
• Active Directory – minimum 3 years.
• GLPI and Jira Service Desk, or equivalent ITSM/ticketing platforms – minimum 3 years.
• Jira and Confluence – minimum 2 years.
• ITSM / ITIL principles and experience working with structured support processes – minimum 3 years.
• Experience with Agile and Kanban methodologies.
• Scripting experience using technologies such as:
  • PowerShell
  • Bash
  • Batch
  • KIX
• Strong troubleshooting and problem-solving skills.
• Good documentation and communication skills.
• Ability to work independently while collaborating effectively with technical teams.

Why Join ABAKUS IT SOLUTIONS?

• A long-term assignment with the possibility of up to 3 years.
• A technically diverse role combining Service Desk, system administration and scripting.
• The opportunity to work with modern technologies including Windows 11, Linux, Active Directory, PowerShell, Jira and Confluence.
• A professional environment where your technical expertise and initiative are valued.
• The opportunity to strengthen your experience in ITSM and enterprise IT operations.
• The support of a dedicated recruitment and account management team throughout your assignment.

If you're a hands-on IT professional who enjoys troubleshooting, automation and keeping users productive, we'd be happy to hear from you.Join ABAKUS IT SOLUTIONS and bring your technical expertise to a long-term project where your skills can make a real operational impact.