IT Service Desk Specialist: Windows, AD & Automation

Abakus IT-Solutions; Namen; Hybride; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Long-term assignment up to 3 years

Technically diverse role

Modern technologies

Résumé du poste

ABAKUS IT SOLUTIONS is seeking an IT Service Desk Operator – Medior to support and maintain business-critical IT services. You will handle incidents, manage user access, and troubleshoot across Windows and Linux environments.

Expect hands-on work with Windows 11, Active Directory, and ITSM tools like GLPI, Jira and Confluence. The role combines service desk tasks with system administration and scripting, offering a long-term opportunity to grow within a technical team using modern tooling and

Qualifications

• Medior IT Service Desk professional with at least 3 years of relevant experience and a solid technical background.
• Windows Server & Linux environments – minimum 3 years.
• Windows 11 – minimum 3 years.
• Active Directory – minimum 3 years.
• GLPI and Jira Service Desk, or equivalent ITSM/ticketing platforms – minimum 3 years.
• Jira and Confluence – minimum 2 years.
• ITSM / ITIL principles and experience working with structured support processes – minimum 3 years.
• Experience with Agile and Kanban methodologies.
• Scripting experience using technologies such as: PowerShell, Bash, Batch, KIX.
• Strong troubleshooting and problem-solving skills.
• Good documentation and communication skills.
• Ability to work independently while collaborating effectively with technical teams.

Responsabilités

• Provide 1st and 2nd level technical support and troubleshoot incidents.
• Diagnose, track and resolve hardware, software and user-related issues.
• Prepare, configure and install Windows 11 workstations and IT equipment.
• Install and distribute business applications and software packages.
• Manage user accounts, permissions and Active Directory access rights.
• Perform installations and maintenance across different sites.
• Maintain accurate hardware and software inventories.
• Monitor system availability and perform periodic operational checks.
• Work with ticketing and collaboration tools such as GLPI, Jira and Confluence.
• Contribute to continuous improvement of Service Desk processes and operational procedures.

Connaissances

Windows Server

Linux

Active Directory

GLPI

Jira Service Desk

Confluence

PowerShell

Bash

Batch

KIX

Agile

Kanban

Troubleshooting

Documentation

Communication

Independent work

Outils

Jira

Confluence

Description du poste

ABAKUS IT SOLUTIONS is seeking an IT Service Desk Operator – Medior to support and maintain business-critical IT services. You will handle incidents, manage user access, and troubleshoot across Windows and Linux environments.

Expect hands-on work with Windows 11, Active Directory, and ITSM tools like GLPI, Jira and Confluence. The role combines service desk tasks with system administration and scripting, offering a long-term opportunity to grow within a technical team using modern tooling and