AI-Driven Process Transformation Lead

Accenture Infrastructure and Capital Projects, LLC; Brussel; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Accenture is seeking a senior AX design professional to own the future-state process design across industries, shaping how AI agents operate within processes and how adopting teams work. You will design AI-enabled workflows, guide adoption, and ensure practical implementation across client projects.

Responsibilities include leading discovery sessions, benchmarking, and co-creating operating models with cross-functional teams, while mentoring junior practitioners on AI design principles.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Experience in process excellence, redesign, or management consulting.
• Ability to lead client discovery workshops and present to senior leadership.
• Proven benchmarking and change-impact assessment skills.
• Experience using AI-assisted tools for benchmarking or workshop facilitation.
• Experience designing future-state processes with AI and operating model changes.
• Knowledge of AI design principles and human-agent handoffs.

Responsabilités

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain.

Connaissances

AI Design Principles

Process Redesign

Operating Model Design

Client Discovery Workshops

Change Management

Formation

Bachelor’s Degree or equivalent

Process excellence / management consulting experience

Lead client discovery workshops

Benchmarking & change-impact analysis

AI-assisted benchmarking tools

AI-driven future-state design

Industry domain knowledge in Banking/Capital Markets etc.

Description du poste

Accenture is seeking a senior AX design professional to own the future-state process design across industries, shaping how AI agents operate within processes and how adopting teams work. You will design AI-enabled workflows, guide adoption, and ensure practical implementation across client projects.

Responsibilities include leading discovery sessions, benchmarking, and co-creating operating models with cross-functional teams, while mentoring junior practitioners on AI design principles.