AI Transformation & Process Excellence Lead

Accenture; Brussel Hoofdstad; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Accenture is seeking an AX Design specialist to own the future-state process design for clients, integrating AI into workflows and operating models. You will shape agent experiences, define adoption plans, and guide teams across disciplines to deliver practical transformation with measurable impact.

In this role you will run client discovery workshops, defend recommendations to senior leaders, and coach junior practitioners on AI-driven process redesign and domain-specific trends.

Qualifications

• Bachelor's Degree or equivalent.
• Experience in process excellence, process redesign, or management consulting.
• Ability to lead client discovery workshops and present recommendations to senior leadership.
• Proven track record building benchmarking analyses and change-impact assessments.
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation.
• Experience designing future-state processes with AI to reinvent the work (operating model changes, adoption approaches).
• Integrating AI and automating business process design.
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, etc.).
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs.

Responsibilities

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain.

Skills

Stakeholder interviews

Facilitation

AI design principles

Process redesign

Client relationship management

Education

Bachelor's Degree or equivalent

Experience in process excellence, process redesign, or management consulting

Ability to lead client discovery workshops and present recommendations to senior leadership

Proven track record building benchmarking analyses and change-impact assessments

Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation

Experience designing future-state processes with AI to reinvent the work

Integrating AI and automating business process design

Deep expertise in at least one industry domain

Applied knowledge of AI design principles — including autonomy levels and handoffs

Job description

Accenture is seeking an AX Design specialist to own the future-state process design for clients, integrating AI into workflows and operating models. You will shape agent experiences, define adoption plans, and guide teams across disciplines to deliver practical transformation with measurable impact.

In this role you will run client discovery workshops, defend recommendations to senior leaders, and coach junior practitioners on AI-driven process redesign and domain-specific trends.