AI Transformation & Process Excellence Manager

Accenture Belgium; Brussel Hoofdstad; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Accenture Belgium seeks a seasoned professional to own the design of future-state processes, AI integration, and operating model changes. You will lead client workshops, defend recommendations to senior leadership, and shape adoption strategies across industries.

Your expertise spans process excellence, AI-enabled benchmarking, and change management to deliver credible transformations. We value experience leading AI-driven process redesign, cross-functional collaboration, and the ability to

Qualifications

• Bachelor's Degree or equivalent in a relevant field.
• Experience leading client discovery workshops and presenting to senior leadership.
• Proven benchmarking analyses and change-impact assessments.
• Experience using AI-assisted tools for benchmarking, analytics, or facilitation.
• Experience designing future-state processes with AI and operating model changes.
• Integrating AI and automating business process design.
• Deep domain expertise in at least one industry.

Responsabilités

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning.
• Run client discovery workshops and stakeholder interviews; present recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in domain knowledge.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive practical transformation approaches.
• Build and maintain documented redesign methods and playbook contributions.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods and AI design principles.
• Embed AI Design principles into process specifications — including agent autonomy levels, escalation triggers, and human-agent handoff quality.

Connaissances

Future-state design

AI integration design

Operating model design

Adoption planning

Workshop facilitation

Stakeholder management

Executive communication

Business development support

Mentoring juniors

Formation

Bachelor's Degree or equivalent

Experience in process excellence

Lead client discovery workshops

Benchmarking analyses & change-impact assessments

AI-assisted benchmarking/workshop facilitation

AI-driven future-state process design

AI design principles knowledge

Industry domain expertise in multiple sectors

Applied AI design principles in process

Outils

Process mining tools

Digital twins

AI design platforms

Description du poste

You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transfromation. You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

THE WORK

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

EDUCATION

• Bachelor's Degree or equivalent
• Experience in process excellence, process redesign, or management consulting
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record building benchmarking analyses and change-impact assessments
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
• Integrating AI and automating business process design
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

Preferred Qualification

• Understands AI strategy, ecosystem choices and how AI can transform business processes
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record using AI enabled industry benchmarking analyses and change-impact assessments
• Familiarity with process mining or digital twin approaches for process validation
• Experience contributing to business development, proposals, or RFP responses
• Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles
• Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
• Experience contributing to business development, proposals, or RFP responses
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality