Adoption Manager

Keystone Solutions; Kortenberg; On-site; EUR 60,000 - 90,000; Full time

Job summary

Keystone Solutions seeks an Adoption Manager for a full-time consultancy mission at a client site. You will take end-to-end responsibility for translating knowledge into adoption, ensuring digital tools are understood and implemented by the dealer network.

You will build adoption plans, collaborate with the communications team, and enable the DRM team through train-the-trainer sessions, driving measurable usage across the network during 04/01/2027 - 01/01/2028.

Qualifications

• ADKAR level: Intermediate.
• Experience with change/adoption methodologies.
• Experience in automotive, dealer, retail or franchise networks.
• Experience with digital tools and large end-user groups.

Responsibilities

• Prepare the adoption plan for relevant digital initiatives across the network.
• Collaborate with the communications team for clear, timely messaging to the network.
• Engage with product, process and project teams to understand upcoming changes early.
• Act as the voice of the dealer network to ensure readiness of solutions and training.
• Organize train-the-trainer sessions and translate project information into field material.
• Create and facilitate a dealer adoption community via regular adoption forums.
• Monitor adoption via KPIs and apply a Communicate–Enable–Monitor–Improve loop.

Skills

ADKAR

Communication

Office 365

Sharepoint

Stakeholder Management

User Journey

Job description

Mission Overview:

We are seeking an Adoption Manager for a full-time consultancy mission at a client site, representing Keystone Solutions. In this role, you will take end-to-end responsibility for translating knowledge into adoption, ensuring that new digital tools and functionalities are effectively understood and implemented by the dealer network.

Your Key Responsibilities:

• Prepare the network for change by building a pragmatic adoption plan for relevant digital initiatives, covering target audiences, communication, enablement, KPIs, and follow-up.
• Collaborate closely with the existing communication team to ensure clear, consistent, and timely communication towards the network.
• Engage proactively with product, process, and project teams to understand upcoming changes early.
• Act as the critical voice of the dealer network, challenging whether solutions, communication, and training are ready for successful field implementation.
• Enable the DRM team and our 1st line service desk by organizing train-the-trainer sessions and translating central project information into practical field material.
• Create an active dealer adoption community by establishing and facilitating a recurrent adoption forum with dealer representatives.
• Monitor and improve adoption by tracking implementation and adoption across the network, maintaining clear adoption KPIs, and applying a consistent Communicate – Enable – Monitor – Improve approach.

What We Are Looking For:

You are a hands-on, structured, and collaborative adoption professional with experience in change management, adoption, digital transformation, or network enablement. You possess strong roll-out capabilities and are comfortable facilitating workshops and training sessions. You can translate complex project information into simple, actionable material for field teams and are proactive in seeking information. You have strong stakeholder management skills and are a confident communicator.

Strong Assets:

• Experience with structured change/adoption methodologies such as ADKAR.
• Experience working in an automotive, dealer, retail, or franchise network environment.
• Experience with digital tools and transformation programmes involving large groups of end users.

What Success Looks Like:

Digital initiatives will reach the network prepared rather than announced, with DRMs equipped to activate dealers. Dealer representatives will have an active voice in the adoption process, and adoption gaps will be visible early, leading to measurable and sustainable usage in the field. This role is focused on end-to-end adoption orchestration, ensuring organizational readiness before change reaches the network.

Duration:

04/01/2027 - 01/01/2028 12 months (full time)

Skills required:

• ADKAR - Level: Intermediate - Most recent: Any time
• Communication - Level: Intermediate - Most recent: Any time
• Office 365 - Level: Intermediate - Most recent: Any time
• Sharepoint - Level: Intermediate - Most recent: Any time
• Stakeholder Management - Level: Intermediate - Most recent: Any time
• User Journey - Level: Intermediate - Most recent: Any time

Language requirements:

Dutch or French
Level Full professional proficiency
English
Level Full professional proficiency