Adoption Manager

Neurho Solutions; Kortenberg; On-site; EUR 65,000 - 95,000; Full time

Job summary

Neurho Solutions, a Belgian IT and business consultancy, is hiring an Adoption Manager to drive the adoption of digital launches across a dealer network. You will bring product knowledge to the field, ensure teams are ready to use new tools, features and ways of working, and coordinate with product, process, project and communications teams.

The role involves organizing train-the-trainer sessions, creating practical training materials, and facilitating forums with dealer representatives to

Qualifications

• 4–6 years of experience with ADKAR
• 4–6 years of experience with Office 365
• 4–6 years of experience with SharePoint
• 4–6 years of experience in stakeholder management
• 4–6 years of experience mapping user journeys
• Dutch or French at C1 level; English at C1 level

Responsibilities

• Build adoption plans before go-live, covering audiences, communication, enablement, KPIs and follow-up.
• Coordinate with product, process, project and comms teams to prepare changes and readiness for field deployment.
• Organise train‑the‑trainer sessions and create practical presentations, FAQs, training packages and implementation guides.
• Assist dealer relationship teams and first-line service desk for deployments.
• Facilitate recurring forums with dealer reps and power users to prep launches, gather feedback and share best practices.
• Track implementation and adoption, report KPIs and coordinate improvements with stakeholders.

Skills

ADKAR proficiency

Office 365 proficiency

SharePoint proficiency

Stakeholder management

User journey

Job description

We are looking for an Adoption Manager to turn digital launches into sustainable use across a dealer network. On this Neurho mission, you will bring product knowledge to the field and make sure teams are ready to use new tools, features and ways of working.

Your role

• Build adoption plans before go-live, covering audiences, communication, enablement, KPIs and follow-up.
• Work with product, process, project and communication teams to prepare changes and challenge readiness for field deployment.
• Organise train-the-trainer sessions and create practical presentations, FAQs, training packages and implementation guides.
• Help dealer relationship teams and the first-line service desk prepare for deployments.
• Facilitate a recurring forum with dealer representatives and power users to prepare launches, collect feedback and share practices.
• Track implementation and adoption, report on KPIs and coordinate improvements with the relevant stakeholders.

You have

• Intermediate ADKAR proficiency, with four to six years of experience.
• Intermediate Office 365 proficiency, with four to six years of experience.
• Intermediate SharePoint proficiency, with four to six years of experience.
• Intermediate stakeholder management proficiency, with four to six years of experience.
• Intermediate user journey proficiency, with four to six years of experience.
• Dutch or French at C1 level.
• English at C1 level.

A plus

• Strong communication skills, with four to six years of experience.
• Experience in change management, adoption, digital transformation or network enablement.
• Design and operational delivery of roll-outs.
• Facilitation of workshops.
• Delivery of training sessions.
• Facilitation of train-the-trainer sessions.
• Ability to turn complex project or product information into practical material for field teams.
• Proactive approach to gathering information.
• Curiosity about upcoming changes.
• Ability to challenge project and product teams constructively on adoption readiness.
• A critical mindset.
• Strong collaboration skills.Facilitation skills to engage stakeholders and dealer representatives.
• Use of adoption metrics to identify actions.
• Ability to turn feedback into concrete actions.
• A structured approach.
• A hands-on approach.
• Experience with structured change management or adoption methodologies, such as ADKAR.
• Experience in an automotive, dealer, retail or franchise network environment.
• Experience with digital tools used by large groups of end users.
• Experience with transformation programmes involving large groups of end users.

Working at Neurho

Founded in 1998, Neurho is a Belgian IT and business consultancy. For more than 25 years, we have been helping banks, insurers, energy companies and public institutions in Belgium and Luxembourg with their transformation projects. At Neurho, you work on varied and challenging assignments, where your expertise is recognised and your growth encouraged. On top of your salary, you enjoy many extra-legal benefits, designed to suit your role, your needs and your personal wishes.

Neurho is committed to equal opportunity and welcomes every application, regardless of age, origin, nationality, gender, social background, beliefs or disability.