Account & Partnerships Manager - Shyfter

Shyfter; Brussel; Hybride; EUR 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

13th month

Meal vouchers

Full health insurance

26 days of paid leave

Mobility budget or company car

MacBook (or equivalent)

Résumé du poste

Shyfter seeks an Account & Partnerships Manager in Brussels to grow our client base and ecosystem. You will drive upsell, ensure retention, and manage partnerships with cash register systems and HR tools while onboarding new strategic partners.

You’ll work on building trust with clients and partners, coordinating across sales, marketing, CS and development. A people-first mindset and strong communication are essential for success in a fast-moving, high-growth environment.

Qualifications

• Strong people-first mindset developed in HR, sales or support.
• 2 years of experience in one of these worlds; SaaS is a plus.
• Excellent communication and ability to build trust-based relationships with clients and partners.
• Analytical mindset to track satisfaction, NPS, adoption and revenue.
• Autonomy, team spirit and adaptability in a fast-paced environment.
• Bilingual French/Dutch; English mandatory.

Responsabilités

• Drive upsell by offering modules and features at the right time to existing clients.
• Ensure retention by staying in touch, monitoring issues and NPS signals.
• Manage partnerships with current partners and onboarding of new strategic partners.
• Build and grow the partner ecosystem around Shyfter to strengthen the platform.

Connaissances

People-first mindset

HR experience

Sales experience

Support experience

Excellent communication

Analytical mindset

Autonomy & teamwork

Bilingual French/Dutch

English proficiency

Description du poste

Join the HR-Tech rocket signing more than 100 new clients every month

At Shyfter, we think big and move fast. Our mission is clear: to give the Horeca, Retail and many other sectors the best tool in the world to make their daily lives easier. We build powerful HR solutions that help thousands of companies simplify their scheduling, workforce management and payroll.

The numbers speak for themselves: we grow 60% every year (yes, it's booming!) and we welcome more than 100 new clients every month. We're already firmly established in Belgium and France, and this is only the beginning: our ambition is to become the HR-Tech reference in Europe.

With a client base growing this fast, we need someone to take care of it, make it grow and surround it with the right partners. That's where you come in. We're looking for an Account & Partnerships Manager who can build trusting relationships just as well as spot opportunities.

If you love juggling client relationships, business development and building partnerships, read on.

Your role day to day

As an Account & Partnerships Manager, you wear two complementary hats: growing the value of our existing clients and building the partner ecosystem around Shyfter. Concretely, you will:

• Drive upsell: identify clients who would benefit from using more modules or features, and offer them the right deals at the right time.
• Ensure retention: stay in touch with existing clients, check that everything is running smoothly, spot risk signals and follow up when an issue arises (for example through NPS tracking).
• Manage partnerships: handle relationships with our current partners (cash register systems, HR tools, solutions that complement Shyfter), keep these collaborations alive and get the most value out of them for our clients.
• Find new partners: prospect, evaluate and onboard new strategic partners that strengthen the Shyfter ecosystem.

Your impact is very concretely measurable: clients who stay, who use Shyfter more, and a partner network that makes us an essential platform.

A typical day

In the morning, you call two clients to check in on their satisfaction and spot a great upsell opportunity with one of them. You move on to reviewing the week's NPS feedback and follow up with accounts that gave a low score. In the afternoon, you have a call with a cash register software vendor to scope an integration, then you prepare the first contact with a potential new partner spotted the day before. No two days are alike, never a dull moment.

Requirements

The profile we're looking for

We're convinced that a great Account & Partnerships Manager can come from very different backgrounds. What matters to us is that you already have a strong people-first mindset, developed in at least one of these three worlds:

• HR experience (payroll, personnel administration, scheduling, recruitment, onboarding, people management). You already understand our clients' challenges.
• Sales experience (sales, account management, business development). You know how to spot an opportunity, nurture it and close it.
• Support experience (client relationships, customer service, customer success). You know how to listen, reassure and solve problems.

And in all cases, we'd love to find in you:

• Ideally 2 years of experience in one of these worlds (SaaS is a plus, not a requirement).
• Excellent communication skills and a talent for building lasting, trust-based relationships, both with clients and partners.
• An analytical mind to track the right metrics (satisfaction, NPS, adoption, revenue) and act accordingly.
• Autonomy, team spirit and a healthy dose of adaptability, because things move fast here.
• You are bilingual French/Dutch, and English is mandatory (we speak a lot of English internally).

We won't ask for your diploma. We select on drive, energy and potential, not on a line in your CV. Don't tick 100% of the boxes? Apply anyway.

Benefits

The package

• Permanent full-time contract, attractive salary in line with your experience.
• 13th month.
• Meal vouchers (Monizze card).
• Full health insurance, dental included.
• 26 days of paid leave.
• Mobility budget or company car.
• A MacBook (or equivalent), because good tools make the difference.

Quality of life

• Remote work 2 days a week, 3 days in the office in Brussels.
• An office in the center of Brussels.
• Access to online tools to grow and perform.

Growth

• Full onboarding with all teams (sales, marketing, CS, development).
• A company growing 60% every year: opportunities to move up appear fast when everything grows this fast.
• A stimulating, high-tech environment where your work has visible impact from week one.

The hiring process

We get straight to the point, in three steps:

• Discovery interview by video (30 min) with Brice.
• Business case in person (30 min) with Brice.
• Culture, values and vision interview (30 min) with Lionel, CEO of Shyfter.

Want to join us?