Account & Partnerships Manager

Shyfter.co; Brussel Hoofdstad; On-site; EUR 42,000 - 66,000; Full time

Job summary

Jobtailor in Belgium is seeking a client success/partnership advocate to drive upsell opportunities and ensure long-term client retention. You will manage existing partnerships, onboard new strategic partners, and maintain strong, trust-based relationships with clients across modules and features.

Proficiency in English is required, with French and Dutch bilingual skills highly valued. The role requires autonomy, collaboration, and a proactive approach to tracking satisfaction metrics and

Qualifications

• 2 years of experience in SaaS or related fields.
• Excellent communication and trust-based relationship building with clients and partners.
• Analytical mindset to track satisfaction, NPS, adoption and revenue.
• Autonomy, teamwork, and adaptability in a fast-moving environment.
• Bilingual French/Dutch; English mandatory.

Responsibilities

• Drive upsell by identifying clients who would benefit from more modules or features and offering the right deals at the right time.
• Ensure retention by staying in touch with existing clients, monitoring performance, spotting risk signals and following up via NPS tracking.
• Manage partnerships with current partners and maximize value for clients.
• Find and onboard new strategic partners to strengthen the ecosystem.

Skills

Client relationship

Partnership development

Upselling

NPS tracking

English

French/Dutch bilingual

Job description

• Drive upsell: identify clients who would benefit from using more modules or features, and offer them the right deals at the right time.
• Ensure retention: stay in touch with existing clients, check that everything is running smoothly, spot risk signals and follow up when an issue arises (for example through NPS tracking).
• Manage partnerships: handle relationships with our current partners (cash register systems, HR tools, solutions that complement Shyfter), keep these collaborations alive and get the most value out of them for our clients.
• Find new partners: prospect, evaluate and onboard new strategic partners that strengthen the Shyfter ecosystem.

Requirements

• Ideally 2 years of experience in one of these worlds (SaaS is a plus, not a requirement).
• Excellent communication skills and a talent for building lasting, trust-based relationships, both with clients and partners.
• An analytical mind to track the right metrics (satisfaction, NPS, adoption, revenue) and act accordingly.
• Autonomy, team spirit and a healthy dose of adaptability, because things move fast here.
• You are bilingual French/Dutch, and English is mandatory (we speak a lot of English internally).

Core Competencies

Demonstrates strong client relationship management and partnership development skills, with a focus on upselling and retention strategies. Proficient in tracking and analyzing key performance metrics to drive client satisfaction and business growth.