Account Manager (EU Institutions)

Qualco Group; Brussel Hoofdstad; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

International exposure

Competitive remuneration package

Job summary

Quento Technologies S.A. seeks a highly motivated Account Manager to lead delivery and commercial management of Time & Means framework contracts within European Institutions.

You will be the primary interface between clients, consultants, and internal stakeholders, ensuring service excellence and contract compliance across multi-supplier environments. You will develop strategic relationships, drive account growth, manage proposals and negotiations, and collaborate with delivery teams to align

Qualifications

• University degree in business, IT, engineering, or related field.
• 5+ years in account management, customer success, or IT services.
• Proven ability to manage strategic accounts and grow revenue.
• Experience with public sector/EU institutions is a plus.
• Strong commercial acumen and stakeholder management.

Responsibilities

• Own strategic relationships and be the primary contact for commercial matters.
• Drive account growth, renewals, and expansion opportunities.
• Identify opportunities for services and consulting engagements.
• Manage proposals, change requests, and contract negotiations.
• Lead proposals, RFP responses, and service offerings with delivery teams.
• Maintain account plans, forecasts, and pipeline information.
• Represent the company at meetings and industry events.
• Ensure compliance with regulatory requirements and ABC policy.

Skills

Account management

Customer relationship management

Contract negotiations

Strategic business development

Public sector / EU institutions

Multicultural teamwork

Greek and English proficiency

Proposal development

Stakeholder management

Education

Bachelor's degree in Business Administration, Information Technology, Engineering, or related field

Tools

CRM software

Job description

At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide.

Quento Technologies S.A. seeks a highly motivated and experienced Account Manager to lead the delivery and commercial management of Time & Means framework contracts within European Institutions. The successful candidate will act as the primary interface between clients, consultants, and internal stakeholders, ensuring service excellence, contract compliance, and sustainable business growth across complex multi-supplier environments.

Your responsibilities will entail:

• Own and develop strategic customer relationships, acting as the primary point of contact for commercial and account-related matters;
• Drive customer satisfaction, account growth, contract renewals, and expansion opportunities across existing customers;
• Understand customer business needs and proactively identify opportunities for additional services, projects, and consulting engagements;
• Manage commercial aspects of customer accounts, including proposals, change requests, contract extensions, renewals, and negotiations;
• Lead the preparation and submission of customer proposals, RFP responses, and service offerings in collaboration with delivery and technical teams;
• Build and maintain strong relationships with customer stakeholders, partners, consortium members, and vendors;
• Monitor account performance and customer feedback, identifying improvement actions and growth opportunities;
• Coordinate customer governance activities, business reviews, steering committees, and executive meetings;
• Collaborate closely with Delivery Managers to ensure customer expectations, contractual commitments, and business objectives are aligned;
• Maintain accurate account plans, forecasts, pipeline information, and business development activities;
• Represent the company in customer meetings, industry events, and networking activities as appropriate;

• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Essential

• University degree in Business Administration, Information Technology, Engineering, or a related field;
• >5 years of experience in Account Management, Customer Success, Business Development, Consulting, or IT Services;
• Proven experience managing strategic customer accounts and developing long-term client relationships;
• Experience in consulting, digital transformation, IT services, outsourcing, or professional services environments;
• Strong commercial acumen with experience in contract management, proposal preparation, negotiations, and account growth;
• Excellent stakeholder management, communication, presentation, and relationship-building skills;
• Experience working with public sector, EU Institutions, or large enterprise customers will be considered an asset;
• Strong analytical, organizational, and problem-solving capabilities;
• Experience working in multicultural and distributed environments;
• Excellent knowledge of Greek and English, both written and verbal.

What we offer?

• A broad, high-visibility controlling role at the heart of an international group;
• Genuine international exposure across six entities and several jurisdictions;
• The opportunity to shape and standardize finance processes and to contribute to group-wide improvement projects;
• A competitive remuneration package and hybrid working.

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento Technologies S.A. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Disclaimer: Quento Technologies S.A. collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.